Henann Lagoon Resort

While my stay at this hotel had some positive aspects, a few notable issues detracted from the overall experience. Upon arrival, I encountered persistent problems with the room’s card key system. After being issued two card keys, neither worked to unlock my room door, regardless of how they were used. When I returned to the front desk, I was told—incorrectly—that I must have deactivated the keys, even though they had been in my hand for less than two minutes. The staff reactivated the keys, but they still didn’t work. A housekeeping staff member attempted to assist me, confirming the keys were faulty and using their own master key to grant me access. Despite this confirmation, the front desk staff seemed skeptical until they heard directly from housekeeping, which I found frustrating. Additionally, the room’s sliding door had a noticeable gap that would not close properly. This became particularly problematic on a windy, stormy day, as the door rattled, pulled apart, and emitted a loud whistling noise. My initial request to have the door fixed resulted in housekeeping advising me to “press as hard as I could” or simply tolerate the gap. After enduring the noise for one night, I requested a room change, but the new room also had a gap in the sliding door. Again, I had to insist on a solution, which seemed like an inconvenience for the front desk staff. That said, the dining and housekeeping staff were outstanding—friendly, accommodating, and professional. These teams clearly prioritize guest satisfaction, which was a redeeming aspect of my stay. Unfortunately, the front desk service, particularly from one male staff member, left much to be desired. In summary, while some areas of the hotel staff excelled, the front desk (specially the male reception member) team could benefit from additional training in customer service to ensure guest concerns are addressed with care and urgency.

The room is clean and most of the staff were friendly, it's just one staff in the dining area named "Tony", I'm not sure if that was just his way of working, but it feels like he was slamming the plates and doesn't really greet the guests. Most of the food for the breakfast buffet were too salty (meatballs and the grilled pork). There was also someone working in the room besides us, sounds like someone is using a hammer, should've waited for guests to check out before working in the other room. (Photo I uploaded, is not related.)

Certainly! Here’s a polished 5-star review you can use: “We had an absolutely wonderful experience at Hennan Lagoon! Sir Jester went above and beyond to make our stay special by upgrading our room and allowing us to check in early. The room was clean, spacious, and exceeded all our expectations. Super accomodating and ffiendly staffs. Thank you for such outstanding hospitality—we can’t wait to return! Feel free to adjust it to include any personal touches!

Location: its 15mins walk going to the beach but it just on the main road. Room and facilities: henann is very generous to upgrade my room even without me asking for it. The room is super clean and looks very new. It has a complete amenities. Staff is very courteous. Overall Hennan is one of the best resort in Boracay.

Service is very satisfying, The ammenities are clean and hotel personnels always greet you.

It was a smooth stay, it was just raining heavily when we came but the service is superb. I love how they welcomed us!