Premier Inn Bournemouth East (Boscombe)

I have stayed here on a few occasions… most recently as a music gig was taking place in Bournemouth that I was going to with a family member. Ideally located… prices here vary depending on the time of year and so forth

We were let down overall due to 5 old people be put in different places round the hotel from 3rd to 10th Also bad service on the meals taking 3hrs 30min

Exceptional staff, great food, and parking but no broadband - like going back to the '90's So the management decisions are ruining this experience :( You have Gigabit available here, shame on you! All the work these amazing staff put in and you give them this which just frustrates the guests

Stayed in this hotel on numerous occasions but my last stay was definitely my final time. There were homeless people sleeping in the underground car park & walked past one of them urinating in the stairwell. Then I was put in a room where I was kept awake by a knocking for most of the night, which was annoying as I had a 6 hour drive the following day. I thought it was another guest making the noise until I opened the curtains in the morning & found it was a piece of plastic hanging from the window & knocking on the window in the wind. (See attached photo). I was going to complain in the morning but there was nobody in reception. So when I got home I sent an email to complain & they replied saying they couldn’t control exterior noise. So I sent them a video to show it was the plastic hanging from their hotel window that was causing the noise. They replied again saying they wouldn’t do anything because it’s classed as exterior noise. Shocking customer service from a big company. We stay in premier inns regularly as they’re usually clean & comfortable but never again

Hotel facilities are adaquate withe plumbing and air con working properly. However the room was not clean with the carpet having stains on it and thread bare in places. Staff wher not friendly or helpful. Hotel not run efficently and room not cleaned even when requeste via the hotels complicated request process. Then given untruthfiull information as to when it would be cleaned

A beautiful room on top floor with sea views however, major issue that the hotel need to address is that homeless have moved into the car park. I appreciate they can’t sleep outside in the cold however, we noticed our wing mirrors had been moved and the hallways really smelt terrible of urine. There were people sleeping in the car park enclosed area too so I didn’t feel comfortable walking around as a young lady with my baby. We usually love this hotel as it’s faultless and staff are great but I won’t be staying again due to this issue

Stayed here for one night as went to see a stand up comedian at the Pavilion venue. The staff was very attentive and friendly and nothing was too much trouble to ask her (didn’t get her name) but she made the stay more enjoyable and made it a better experience because of her kindness and helpfulness

Disgusting mould on the matress, stayed here in August with the family. Booked x2 rooms and my daughters room had an off smell, it wasn't until after the second night that we discovered mould in the matress, housekeeping had just turned the matress upside down and the matress was wet and mouldy, we also discovered that the sofa was matress also had mould.

Where do I start? 1. After a 6 hour drive, arriving at 2.15pm, I was advised I could not check in until 3pm, but I could pay £10, for an 'early' check in! At 3pm, the 20 other guests were advised to use the digital check in screens, but both failed, leading to a long queue of unhappy people now having to queue for a manual check in. 2. I was given my key and paper card showing room number 703. After going to 'my' room, the key did not work, so they reset it. I entered 703, only to find another person already booked in. After another visit to reception they told me I was in room 708, even though my paper card said 703 and allowed me entry to 703! 3. At my check-in, I asked for my evening meal at 7.30pm each night (3 nights). This was not registered, so I was nearly stopped from eating on 2 occasions. 4. Food is very average. Waiting time was over 45 minutes, which I was told by the chef was due to ticket issues! 5. Parking is £7 per day. 6. Walls are very thin. You can hear conversations in the next rooms. I have visited many Premier Inns, and the standard is usually good. This is very poor. Staff are friendly but very inexperienced. Don't mention the Meal Deal!