The Ritz-Carlton, Boston

A Disappointing Lack of Service at The Ritz-Carlton, Boston Stay: August 5 – August 7 I’ve stayed at many Ritz-Carlton properties worldwide and have always appreciated the brand’s hallmark of attentive, gracious service. Unfortunately, my experience at the Boston location fell far below that standard—specifically in the Executive Lounge. From the moment my family arrived, we were greeted by two staff members: a young man at the front desk and a woman (whom I’ll refer to as “beehive hair”) who seemed more interested in disappearing into the back kitchen than in acknowledging guests. Neither welcomed us, offered assistance, or checked on us during our entire two‑day stay. The lounge felt abandoned. When we needed something as basic as a bottle opener, salt and pepper, napkins, or any other simple item, we had to search for it ourselves—like a scavenger hunt. The front desk was frequently unattended, and the beehive‑haired employee would retreat to the kitchen for long stretches, leaving guests to fend for themselves. For a property that prides itself on luxury and personalized care, this level of neglect was shocking. I don’t expect to be fawned over, but a simple greeting or a genuine “how can I help?” would have gone a long way. Instead, we felt invisible. I hope this was an isolated lapse, but based on this visit, I cannot recommend the Executive Lounge at The Ritz‑Carlton, Boston. A hotel stay should feel welcoming—not like a self‑service obstacle course. The only person who was helpful and acknowledged us was an older Hispanic lady. She was very attentive . This review doesn’t apply to her. Rating: 2/5 (primarily for the facilities; service gets a 1).

Amazing lounge and very great location, great breakfast

This is probably the oldest-looking Ritz Carlton that I have visited. It is just like a normal hotel. The location is great, but everything else just doesn't look like a Ritz-Carlton. You will feel this the moment you get of the car. However, it is Boston and everything is overpriced.

The location is great. Up to luxury hotel standard in the US. But not comparable to the other Ritz Carlton especially in Asia.

The room is clean and service is good. The hotel is located in a very convenient location in Boston and it’s safe to walk around even at night.

great place for stay and nice view from the room , friendly staff

位置很方便，環境也不錯，但是提前很早就跟酒店説佈置好梳化床，到酒店已經快十點，最後快十一點才來人把床鋪好

委託禮賓部訂的花非常不錯。離唐人街不遠，走路去吃飯很方便。出門去公園跑步也近，位置OK。

老，舊，簡陋，不是想象中的國內或港澳的麗思卡爾頓。比較推薦四季。