Premier Inn Bournemouth Westbourne Hotel

Food was fantastic and saff very friendly and helpful.

Excellent hotel staff work very hard bed was very comfortable and brilliant night sleep 😴 definitely be returning

I use Premier Inns several times a year and appreciate usb’s by the bed, onsite parking - especially when travelling with an under-16. Had to park a 5 minute walk away. Had to charge everything on the desk as there were no sockets anywhere near the bed. Stayed at better Premier Inn’s

I've stayed here a few years ago and it was ok. This time round I was disappointed. Staff are nice but not knowledgeable at all... From buses to places to visit, we left with no info. When asking about bus routes we got replies ranging from 'I don't know' to 'I don't use the bus'. Receptionists should know more than just how to check you in and out! When we asked whether they had a luggage weigher, they looked at us as if we'd sprouted horns! If you want to eat in your room, you have to wait and take plates up yourself... And they give you dessert with your main course so good luck eating in time before your ice cream melts! It's also good to know that you have to ask reception for your room to be cleaned or for fresh towels Once again staff are nice but the hotel service has spiralled downwards in the few years since I visited.

Evening staff on reception were brusque. Room was narrow and decorated in dark colours - not inviting. There was an extra single bed in the room which we didn't want. and it reduced the space. Unable to pay for parking using cash and told that the hotel didn't own the car park, but Whitbread own premier inn and the car park. Horizon just manage it.

This was a treat for my daughter's birthday whilst also seeing friends who had moved down to the county. The hotel was clean and comfortable with the cooked breakfast and continental breakfast being a great start to the day. Due to a lack of staff in the hotel (and therefore at reception), it took longer at reception, and I only just managed to get back to the car to move it out of the 10 minute drop-off bay before having to move it as we had no plans to pay for the car park as side streets are free (or have 2 hours parking 8am-6pm).

We used to look forward to staying in Premier Inn but it is becoming clear from our last two hotel stays including this one that they are cutting corners and having to ask (yet again) for another set of towels having booked a double room is symptomatic of their cost cutting approach that now seems to be the business plan. The quality of the breakfast has declined markedly with far narrower choice than was the case just a few years ago, and a rather haphazard attitude from staff - for example one of the two bean to cup coffee machines had run out of beans but I saw staff walk right past this (and customers queuing to use the working one) on half a dozen occasions until I felt I had to bring this to their attention. The person who then proceeded to fill the empty coffee bean receptacle on the out of order machine didn't even look at the machine right next to it that was down to practically the last cup's worth when it would have been obvious that this machine would also stop working which it then promptly did, again causing customers delay getting coffee. There was no fresh orange juice available and the tropical juice they did have tasted very watered down.

Bournemouth is full of hotels, but if you want something within walking distance of your family's home in Westbourne, it's not easy. The Premier Inn is about it, and that's quite a walk, unless you want to spend a lot of money. The hotel is in dire need of a refurb and some more staff, but the rooms are clean and spacious and very good value for money (except in highest season). Do not expect a good view!

Checking in took half an hour as they didn’t have enough staff. They couldn’t run the bar and have staff at check in. My duvet was stained and too small to cover two sleeping adults. There’s no way to call reception from your room, you have to look up the hotel number and call through their booking service. When I did get through to reception a rude man said if I wanted a big enough duvet I should have asked for one when I booked the room. The mixer tap only allows scalding water into the bath or shower and as there’s no way to contact reception from your room no chance of getting it fixed. I haven’t braved breakfast yet but given the general penny pinching attitude and understaffing I’m not expecting a quality experience