The Spinney

The facility was very poor and not maintained in arears like the shower & bathroom. Very clever pictures. Particularly the checking in system is terrible (Keys left under half bricks on the drive). I think this terrible arrangement has contributed to me and my family feeling very vulnerable and afraid when a man had a set of keys to our bedroom and let himself in whilst we were in bed. Terrible customer service as there wasn't a physical person at the property to deal with this problem and they weren't answering the telephone. Please avoid the disappointment, stay clear! We left a day early, because it felt so unsafe and there was no acknowledgment / validation by the host, of this terrible experience.

I was booked in for two nights to visit an elderly friend many miles away. On the morning of my departure from home I had a phone call to say he had been admitted to hospital in a serious condition with a heart attack. I tried phoning The Spinney before 9 a.m. to inform them I would not be coming. No reply from their landline or mobile number. I sent a text message just after 9 a.m. but no reply. I have written (Recorded Delivery) because I had read I could be charged for non appearance and failure to cancel. I asked for a reply to my letter, but none received after three weeks. I know that refunds are not possible but there is no excuse for not answering phone calls, replying to my text, or replying to my letter.