Mantra Midtown Brisbane

I had booked the room for 7 nights as I was in Brisbane for professional training course. I arrived in early evening (5pm) only to find there were no lights or a lamp in the lounge room where I could sit and read materials. It was very dark. The staff were very helpful, but said I'd probably have to move to another room and also took a photo of my materials to encourage management to buy a lamp. In the evening when I went to sleep, there were no curtains in part of the bedroom - the street lights were coming in very brightly into my room making it very difficult to sleep. In the morning, I went to start cooking some breakfast only to find there were no pots or pans in the kitchen for me to do this. The phone to the reception was also not working so that I could get someone to drop the kitchen items off despite me dialling the number. This is really not good service. If I can't sleep, eat, or read, then what was the point of the hotel apartment??? In the morning when I checked out, I was informed a payment would be made - but I insisted that this needed to be in writing as I was walking out without any correspondence or payment receipt. The process was laborious - they said it could take up to 2 weeks for approval and bank transfer. I had to call a few times to ensure that this was done as I was now needing to find a new place to say AND be out of financial pocket. This refund should have been done On the Spot - like other professional hotels would do. I also was charged $250 for a night's stay - just a horrible experience. The staff were very nice to deal with and did the best they could. But senior management need to look at the facilities they have promised guests, and ensure it is of the standard they have advertised. It's not good enough.

Zachery and Dion on the front desk provided service 'above and beyond' exceptional. Help with luggage and locations saved us heaps of time on a very tight writing schedule. We chjoose a 2-bedroom to use the 2nd for equipment holding, and the apartment was compactr, clean and afforded a nice balcony view towards the 'London Eye' part of town. Parking has alwaays been a challenge for us, but with the underground parking provided we were free to enter and exit as we needed with the room key fob. Clean and well-located. Well done on the part of the staff and team.

Hotel in good location. Staff very wonderful to help with stay whilst partner in hospital. As Accor member received great room upgrade. Has good gym and pool area. However did not time to use all of these area. Room has nice balcony looking towards Brisbane river. Would love to staff again

We stayed in apartment 1001 recently for a business trip. The beds were comfortable and we had everything we needed but the apartments are poorly sealed so it was quite noisy with a draught at night time. The unit was in need of carpet cleaning and the sliding door to the ensuite bathroom needed repair. We didn't use the kitchen facilities so can't comment on that. I would stay again if the price was right but it wouldn't be my preferred accommodation.

Apparently was dirty and, plaster patches over a number of wall, damaged PowerPoint in bedroom. Rubbish left in drawers from I assume the previous booking. Display cabinet look like it had not been dusted in months. No block out curtain on balcony sliding door only a shear curtain which had hook missing and not hanging properly, office next door could see straight in as they work both nights till after 11pm so watch tv with no lounge lights on.

There was construction noise not only during the day, but also throughout the night. The neighbors were hitting walls, spying on me and listening into everything I was doing. Will not stay there ever again.