B&B Saint-Georges -Located in the City Centre of Bruges-

This is the worst place to stay in all of Europe. The rooms are not at all as pictured on the website. The beds are ancient, lumpy with linen that was not clean. The bathrooms are falling apart. There are no staff on site after 11 in the morning. They purport to have a key box for self check in but no such box exists and communication with them about check in was abysmal. No one answers the phone. They finally responded to a what’s app message sent to them by our taxi driver when we arrived at 845pm. The key to the whole property was left behind a flower pot!! When we finally found our way in we discovered that they did not give us the King Suite that we booked but instead put us up in the attic (two steep staircases) in a small dumpy double. At breakfast (barely adequate) the next morning we had to press the girl in the breakfast room to ask the manager to speak to us. She finally came into the room and we tried to talk with her about our dissatisfaction. She admitted that they gave us the wrong room. We advised that we were checking out and it appeared that she was agreeable at that moment to cancel the remaining 4 nights that we had booked and paid for through ***********. However this has not happened. *********** did answer the phone (Omar) on the evening we checked in and received our complaint but nothing has been done. They have not responded to any of the emails or texts we have sent. It seems to us that *********** is colluding with the property to perpetrate this fraud. We left the property after just 12 hours. So, do not ever book this property and be very careful when dealing with ***********.

We booked 2 rooms here for a xmas markets weekend with friends via ***********. At first the B&B were helpful, arranging car parking for our stay. However 2 weeks before our trip *********** cancelled the booking in error. We reached out to the B&B immediately and they said they would block our dates and offered to let us pay on arrival if needed. In the meantime we tried to get *********** to reverse the cancellation, easier said than done and ultimately they didn't. At this point the B&B stopped responding to us. We messaged them many times over the next few days to ask them to confirm that they had blocked our dates and our reservation was still in place. We assumed it was since the last message we received said they would block the dates for us, but the lack of response was a worry. Eventually after 4 DAYS we shamed the owners into replying, and they finally confirmed they had accepted new bookings for our rooms and they were no longer available. I'm pretty sure these new bookings were at a higher price than our original ones given the proximity to xmas so it doesn't take Einstein to work out the owners' motivation. Ultimately our issue was caused by *********** and I'm sure most guests here will have a nice experience, but the way the owners dealt with it and misleading us left a really bad taste, and the several days delay fronting up to what they had done cost us the chance to find alternative accommodation at the busiest time of the year. So caution if you book here, if you run into any booking issues don't expect the owners to go out of their way for you.

Une belle et grande chambre aménagée avec beaucoup de goût Excellente literie. Belle salle de bain. Cafetière type nespresso à disposition dans la chambre Bon petit-déjeuner (avec jus de fruits frais). Accueil très sympathique du propriétaire. Le tout dans un environnement particulièrement calme alors que proche du centre de la ville (très accessible à pied) et de la foule. Je recommande sans aucune réserve