The Birley Arms Hotel Warton

Stayed over for one night, came early evening. Staff friendly and welcoming. Restaurant/bar area was very nice and relaxing. Room clean but a little outdated and plain. Had a hot breakfast the next morning which you pay extra for. This was presented beautifully and good value for money. I left the table and left my partner seated to nip back to the room. The waitress as I walked passed asked from across the bar if I was ok, I replied yes, she then rudely and abruptly asked if I’d had a cooked breakfast I needed to pay for it. I explained my partner was still at the table and I had planned on coming back. Not how you expect to be spoken to and felt accusing and uncomfortable. Should have asked for payment upfront when I ordered if she wanted payment so fast, or even put a bill on the table. Not how you speak to customers if you want them to return.

ignorant manager when bar staff introduced us as regulars he replied he did not want to know our names , drink prices sky high food overpriced medioka come back Zoe & Tony this place has gone gradually down hill since January just when we thought they couldn't put a worst manager in than the previous 3 they have had in this year.

My son and daughter in law booked a table at teatime for Mother’s Day for 5 adults and 2 small children. It was supposed to be a lovely treat but was exactly the opposite. On arrival we were told there would be a 40 minute wait for food, and weren’t happy but we had no option but to wait. There was a special Mother’s Day menu which we all ordered from and after almost an hour’s wait we received our prawn cocktail starter which was just a lettuce leaf with prawns in sauce on a plate, no garnish but given that we were hungry we ate it. Another hour later we received a cold overcooked roast beef dinner. The children ordered a Margarita Pizza from the adult menu, I can’t describe how awful it was so have attached a photo bearing in mind it cost £9 +. The whole experience was awful and we would never return