Budapest Holidays Apartments & Spa

We booked with cancellation, we asked to postpone illness delay, charge the money, lied and did not answer at all, terrible service, stay away from this place! Booking was fine and they were asked to return but they flatly refused, we have documentation of everything written and this should not be ignored. אל תתקרבו למלון הזה!

A few things, I'll start with the fact that they wouldn't accommodate checking in before 1500. Despite saying in a message that we could check in around 1400. They made us wait in the lobby until around 1520, we had to make multiple phone calls and chase ups before eventually they phone the lobby reception to give us the key. We then get into the room, the curtains don't close all the way and the air con is very noisy. The alternate is having the window open, but it's a very noisy road outside. We unpacked and had been travelling since 2am. The shower head was broken, meaning it would come loose and spray everywhere. We had to use the lower part of the shower, making it very uncomfortable. The spa facilities are not as good as the photos. It quite run down and the steam room has an awful odour. We were then greeted by the company who rent these rooms out via booking. I had already had a card pre authorised and the only information was that they would take payment upon arrival. I only had money on the card I booked the room with. This card was my Amex and I've used this card across the world and is accepted globally. The lady stated straight away that they won't accept my card and that no where in Hungary accepts Amex. I explained to her that this is the only card I travelled with, which I could use abroad without charge. i explained I had already used my Amex and that no where on booking did it state they did not accept Amex. I also explained that my deposit for the room was on my Amex. I asked that if I didn't turn up, how would they charge me. She continued with the lie that in Hungary it is not accepted as a card, then confirmed they wouldn't be able to take money from me. I asked her for other options and she just continued to make me feel uncomfortable whilst waving the card machine in front of me. if it wasn't for the fact I had travelled for 15 hours and unpacked, I would of refused to pay and refused to stay! Do not stay here