70dipen
10 lipca 2024 r.
I booked 3 rooms through Agoda company from 23/6 to 25/6 for two nights with full amount paid in advance, we were welcomed on the arrival day, they gave us room Nos. 01, 02, and 25, from outside its look antique and heritage but inside it was completely equipped with modern amenities, the breakfast was great and restaurant is beautiful and well maintained. The problem started on the check out day on 25/6/24, the front desk ask me to pay city tax @4 USD/person, we were 5 people they told me to pay 40 USD in cash, but I showed them that Agoda company has already charged room price with taxes and no extra taxes is mentioned in our invoice copy, but they denied to see our invoice, then I told them if city taxes is applicable then why didn't you told us on the first day (Check Inn date) then I have time to talk with the company and get the exact confirmation, then they started argument with me and tried to force to pay 40 USD which I denied from the beginning because I was not ready, after 1 hour of argument I had to call the Tourist Police, after that he listen both side argument, he told me to write an application that, I have not paid the city tax which to be settled between the hotel management and Agoda company which is genuine, after that we were free to go, in this process we lost 3 hours lost which nearly missed our train, it was harassment and mental torcher which I never expected from the reputed hotel. Yes I will say that manager's wife supported me and she was very honest lady her photo i have attached below. But it is A CAUTION FOR EVERY TOURIST BEWARE OF FALSE TAXES RECOVER BY THE HOTEL MANAGEMENT AT THE TIME OF CHECK OUT
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