Mount Elgon Hotel & Spa Mbale

This hotel provides extremely poor customer care. My experience was very negative; I was treated disrespectfully and with great carelessness. The customer service is extremely lacking, with no regard for visitors and no respect shown whatsoever.

Isaiah, To you and your team, thank you for a fabulous stay. Our room was just superb and receiving biscuits in our room each. orning was a lovely touch. Our room was lovely and the bed was incredibly comfortable. Loved swimming in your pool, - and your staff - whether it was by the pool or in the dining room, just looked after us superbly. Thank you

We return to this hotel annually for a conference and they always deliver superbly. Our delegates love the excellent food and customer care, the spa and the comfy beds. We look forward to returning in 2024!

This is my third time to stay at Mt. Elgon, and each time I visit, I find myself loving it more! The room was quite comfortable---a large king sized bed I shared with my roommate, Anne---with a full, private bathroom (shower, sink, toilet, lots of space to place amenities, a hairdryer). The shower had hot water and was very relaxing with a rain head and hand held wand. The light coming in was glorious, and at night, the black out curtains worked terrific! The fact that there is a free mini-golf course makes it super fun with friends! Two of us got holes in one, and it is NOT an easy course! But perfect for families, kids, teens and sporty adults like us! Next time I visit, I told the staff I would repaint the course free of charge because it does need to be freshened up. But the landscaping is really lovely and the sounds of birds makes it all feel so relaxing! The pool is A + The bar takes a bit of time, but that's because there was only one guy behind the bar. Once they arrived, the drinks were refreshing AND I even asked for an espresso martini---so Peter, the bartender, wrote down the ingredients and made one just for me! MMMMMMmmmmmm. Try the Mt. Elgon Lemonade--yummy! The food: A+ and free breakfast every morning! The staff: A+++ Everyone is super friendly and eager to answer questions or help out with any concerns. I would put this hotel on the same level as a Hyatt---clean, comfortable, beautiful landscaping PLUS a powerful view of Mt. Elgon.

After several days of mission work 6 friends and I relaxed at this beautiful hotel. We enjoyed chatting at the bar and lounging outside. The rooms were large with comfortable beds and great amenities, we even had our extremely dirty sneakers cleaned overnight. The food was great and the buffet breakfast had endless options. Watching the sunrise with the view of Mt. Elgon was incredible! Highly recommend this location.

I enjoyed two nights with the helpful and friendly staff, great meals, delicious coffee and very peaceful nights of rest. Gratitude to Isaiah and the team for the perfect experience and I'm looking forward to my next stay! Highly recommended place to stay in Mbale.

The staff at Mt Elgon hotel were very polite and helpful. The rooms were well decorated and furnished and very clean. The food was very good especially the bread at breakfast. The owner was often seen around the hotel and eating in the restaurant. Thank youbto you all. We'll be back if we get the chamce.

I always visit Mount Elgon Hotel yearly when in Mbale. The staff are always polite and professional. The large sprawling gardens offer a beautiful place to relax and the food is always fresh and amazingly prepared. Even with an experience where we lost our property, the manager Isaiah and the security officer at the hotel left no stone unturned in working towards restoring the lost items. I look forward to visiting again.

N01°04.002', E034°11.685' The Mount Elgon hotel is in a quiet eastern suburb outside the city, surrounded by variant grounds and the Mbale Sports Club golf course. The interior is modern with a colonial twist, although maintenance is an ongoing issue for such a colonial building. Amenities include a sauna, Jacuzzi, swimming pool and mini golf. In December 2022, room 16 on the first floor (2F) is spacious and quite plush, equipped with a modern split air-conditioning unit and a flat-screen TV. The double bed was clean and slept excellently. The shower was excellent, but Wi-Fi reception in the room was intermittent. The quality of the hotel is reflected in the quality of the staff. The reception is very efficient and the waiters show their professional training. The first laundry service produced excellent results, but the second spilled bleach all over the cloths. Suddenly, no one took responsibility for this visible failure. A fierce negotiation over compensation was the result. The hotel's top restaurant is popular with the general public, with an extensive menu of local, Indian and continental dishes. The Roots bar is well appointed, but the restaurant needs an interior to match the level of dining. Beautiful tablecloths and Italian cutlery. We ordered marinated grilled chops served with honey mustard sauce and fries (36,000sh) and coconut fish of boneless tilapia pieces cooked in coconut mild chilli sauce (36,000sh). The chops were perfectly grilled and the tilapia was flavourful. The chef knows how to prepare delicious dishes. Mount Elgon hotel offers high-end accommodation and food is colonial setting. Highly recommended.