Stayed as a family of 9 across 2 apar**ents, one 2 bedroom and a 3 bedroom. The two bedroom rm 71 was not well appointed as only had one small sofa in living area, so family could not sit together. There is a highway at the back of the property and even with double glazing the road noise is horrendous, definitely not a relaxing beach location as described online. Beds were comfortable though what is going on with the horrendous smelly polarfleece blankets and a sheet(clean) on every bed. Suggest you bring your own bedding as certainly not luxury. There is no daily cleaning service at all. On top of this visitors are expected to clean before leaving, this is probably why the apar**ent is so grubby, dirty inside glass, bathrooms, yellow stained toilet seat, dishes not washed properly in the cupboards. You are required to pay for pool towels. Had also needed to pay an extra fob bond of $50 to get access between the two rooms we booked. All these concerns were raised with reception and whilst service was good and friendly no resolution was offered or remedies made apart from the promise to send the housekeeper up but they never arrived. She explained that all rooms are owned privately hence the lack of furniture in lounge. The problem is we didn’t book with the owner we booked with Boardwalk Burleigh so they need to take some responsibilities for the state of what they are selling. Location is ok if wanting the beach. With so many great options for accomodation, I would not stay here again.
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