Ravenwood Hall Hotel

I organised a surprise 70th birthday party for my husband. James, the General Manager, helped me alot from the moment I booked it. He kindly organised vegan food for my son. I felt very relaxed knowing I was in safe hands. All the staff were professional, attentive, very friendly and helpful. Seven of us stayed overnight. The rooms were very comfortable and had all the facilities we needed. The next morning we all had a delicious breakfast including a buffet selection and then a cooked plate of food. All the trimmings and piping hot. I couldn't recommend Ravenswood Hall Hotel more highly and, as we only live 15 minutes away will try and visit regularly.

The attentiveness of the staff from Reception to leaving was excellent and the room facilities were of a very high standard - clean and well presented. The hotel had a welcoming old-world charm, while still being comfortable and 'up-to-date' in its service. The resturant food and excellent breakfast were served promptly and plenty of it! Would recommend an overnight stay or a base for a few days' exploration of Bury and surrounding Suffolk area.

We booked Ravenwood Hall Hotel primarily for its proximity to a wedding we attended. We were aware of the hotel and knew the grounds were lovely. However, our stay was disappointing. Our room was tatty, it looked unloved and several things did not work. There was only one bedside lamp and it did not work. The hot tap was incredibly hard to turn on and off and a tilting mirror did not stay in position. One of the pairs of curtains did not close properly and there was scuffed paintwork on the walls and door. There were also worrying marks on one of the headboards. I had booked one night online then rang two weeks before our stay to add on our breakfasts. I was quoted a price and told that I must pay for the breakfasts when I checked in. I duly did this and was asked for an extra £3.25 per breakfast. I paid the price quoted on the telephone. The next morning, the dining room staff had not been made aware of our booking. They were friendly and asked us to wait while they wiped down a table. Our table was still covered in salt and pepper and crumbs. When we checked out, the man on reception briefly paused his private telephone call to tell us that we were fine to go!

Had a great vegetarian afternoon tea at Ravenwood Hall, delicious sandwiches, warm savories and scones with lashing of clotted cream and jam. A lovely pot of tea with additional hot water to top up and attentive staff. The hotel is in fantastic grounds and has a lovely old charm to it. I thoroughly recommend it.

As with some of the other reviews and I don’t know whether the rooms are a different standard in the main building to those in the Mews, where I was staying. I can only describe the room I as in need of a serious upgrade, carpets were threadbare and coming away from the carpet gripper the net curtains above the door had holes in them and there was also mould and damp in the bedroom mainly on the bottom of the curtains and the door and in the bathroom. I can’t comment on the food as I decided to eat out. I also went elsewhere for breakfast. Really sorry for the review the grounds however looked amazing and were well kept. It’s just a pity that that effort wasn’t put into these rooms.

Stayed for 2 nights due to a family wedding. Historically this was a good hotel, disappointingly this is no longer the case. We had 3 rooms in the mews all of which were in a terrible state. Carpet was threadbare and grimey, baths chipped and rusty, paintwork chipped, curtains and blinds were torn, chipped and mouldy. All 3 Rooms smelt of damp. Beds / mattresses were old and extremely uncomfortable None of the rooms were serviced mid stay so no clean towels supplied. As the rooms were damp the towels had not fully dried from the previous day !!! I would suggest until this hotel is fully refurbished do not even consider this hotel. We were so appalled we tried to book elsewhere for the 2nd night but sadly nothing was available.

The hotel was dirty, there was mould in the bath room which created an awful smell throughout the room. The room was falling apart with damage to curtains, walls, bed side tables e.c.t. The food was expensive and low quality, breakfast was very poor. Would not recommend. Save your money, save your time, and just go to the travel lodge up the road!

We went as part of a special deal package, and to be honest this wasn't our first choice hotel - that was being refurtbished, and glad it was. This is a lovely building and we atsyed in the St Edmunds room, so a nice room. When we arrived the rhodendrons were in full bloom. We were treated to a fantastic two nights stay - great service, great food, and a great location. The 5 course taster menu is far more than a taster, more a gut buster, but we still ate it all, and came down for breakfast the enxt morning!

Lovely meal last night at Ravenwood. The setting is beautiful and the food was great. I had the steak which was perfect, my wife had the panacotta which she said was amazing. To top it off Sami the manager is very attentive, funny and great front of house. Well done all.