Been allocated to an "inner courtyard room" by the front desk lady on arrival , apparently the last room because of our late reservation. The room was nice, but because of the sliding doors installed by the windows, it was impossible to open the blinds. Just the thought of having to have the electric lights on even on a sunny day and not being able to open the blinds was depressing. After only half an hour of our arrival I went downstairs to ask if, perhaps, we could have another room for our second night. This time I was met by PABLO (he was just starting his turn). Explained our frustration and he promptly provided me another room with a proper functional window and to the front road! I cannot express enough how much I appreciated Pablo's professionalism by solving a customer's problem in such smooth way. The room he provided was a 3 bed one (remember the lady said there were no more rooms available, probably she meant no more double ones), but he understood we were unhappy and solved the problem and made 2 customers very happy 😊.
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