Esteban N
10 września 2023 r.
Stay away!!! Overall, it’s the two worst things for any accommodation: 1) an old and terrible mattress where you wake up with a sore back, and 2) a dirty environment where you can find cockroaches and ants, and loud noises! We stayed in apartment 4 for three nights. Never again. The bed is extremely uncomfortable and I woke up with a sore back for the first time in my life. We didn’t notice this at first, but the queen bed is actually two twin beds joined together. One of the two mattresses is indented and sinks in as soon as you law down, so it’s very hard and uncomfortable. The pillows are also old and flattened out, with a huge indentation. There’s screaming kids in the pool, when we’re trying to go to bed. I had to step outside and ask the parents to please keep it down and i understand the pool closes at 10, but the room is not soundproof and we can hear everything in the hallway, including the activity in the pool, the recycling bins being used, and suitcases rolling on the floor. Also, the internet is terribly slow and I’m not even able to post a picture or have a proper call with my family. But all that is very small compared to what happened this morning. When we woke up to catch our tour, we were brushing our teeth in the bathroom and we saw a *big cockroach* on the bathroom floor. It was so horrible and absolutely not what we expected for a $500 stay. We’re now having to look at every single part of the floor where we step, where we put our bags, our toiletries, our food, our pillows, our faces, everywhere. It’s so so unpleasant. When I brought it up to Suzi, she apologized but said it’s common to see them in the tropics. While that might be true, I lived in the tropics for 16 years and not once did I see a cockroach inside. They live outside and only come inside when there’s filth and opportunity. A consistent fumigation schedule with synthetic chemicals or with organic deterrents would prevent them from coming into the apartments. And even simpler, how about getting a plastic strip for beneath the front door? It would deter pests and also control the noise. Now, inside the shower there’s black mold everywhere: black mold on the walls, mold on the floor, mold on the caulking, mold near the shower drain, and mold on the grout. Mold doesn’t just appear overnight. It takes weeks or even months to create an environment. So it shows that the shower hasn’t been properly cleaned in who knows how much time. A simple scrub with Zep or lemon with sodium bicarbonate would get rid of this and prevent it through regular cleaning. The hair dryer was full of yuck, grime, and dirty. We decided not to use it, not only because of the filth, but also because it stunk whenever you turned it on. On our second morning, we found lots ants crawling on the kitchen table, the kitchen counters, and the coffee table in front of the couch. The lobby also had a very bizarre smell, at first I thought it was vinegar and that they used organic products for cleaning
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