Royal Palm Villas

Recently staid at the Royal Palm Villas for 2 weeks for work. How can you run an accommodation venue when there is almost noone around. I doubt that I would even have had my sheets changed if I hadn't asked. We didn't get any cleaning at all during the 2 weeks. I even had to ask for extra toilet paper. 1 1/2 rolls for 2 weeks was not enough. When I questioned this ( by phone as there was never anyone in the office when I had the opportunity to get to it) I was told that these were not serviced apar**ents and anything provided initially was as a starter pack. I guess most of their guests don't stay more than a few days. The unit was okay, although the maintenance could have been better and the internet dropped out for 6 or 7 of the days we were there. My feels they should drop of the word ROYAL as there was nothing Royal about this accommodation.

I book a lot of accommodation for our construction workers all over the country. Unfortunately, our worker checked out a few hours after arrival. Whilst property wear and tear is to be expected for the price and age of the property, cleanliness is a deal breaker especially in these Covid-19 times. There were hairs in the shower, grease and remnants of food left on the stovetop, sticky benchtops and floors with boot tread marks and unwiped microwave and fridge shelving. The room was not in an acceptable condition. The manager was using gaslighting techniques with me to avoid acceptance of the cleanliness and refused to arrange a proper clean, however he thankfully did agree to a full refund.

Email s4aid 12noon check in.No one there .rang & was questioned as to what letter I had & told5 check in ls 2pml.Person on the line quite rude.Unitwas.nice but did not.like the look.of the pool and surrounds. .

Needs maintenance to toilet bowl, bathroom door, blinds, painting. Patio advertised almost non existent. No privacy when on patio or inside when overlooked on both sides.

Rude staff, uncomfortable beds and no sound proofing on rooms. Royal Palm Villas Cairns is likely to be the worst accommodation I have stayed in. All information I was provided with says check-in from 14.00. We arrived at 14.05 to find no staff. A sign at reception says we’re likely out back or upstairs and to call the number. I call and they’re not even on the property. We need to wait 10 minutes for them to get here. Once the lady arrives, she looks up my booking. She finds it easily but is determined I haven’t paid, despite all of my receipts and emails from ********** stating I have. After some time she calls another manager and fortunately all is sorted, but being treated like a liar is poor customer service. She then asks for a credit card to put against the booking for any incidentals, standard practice and I hand it over. However rather than any secure procedure to do so, she takes a picture of my card on her phone. Needless to say that card has now been cancelled. The booking is for 3 adults but there is only 1 double bed in the room. She informs me they don’t usually accept bookings for more than 2. She has a think and says she can provide a rollaway bed later. I set up the bed once it arrives to discover an almost paper thin mattress. The most uncomfortable bed, you can feel every bit of metal in the frame below. I took to sleeping on the sofa instead. The blinds are old and broken, the bathroom door does not close. You can hear every sound from all other rooms.

Don't stay here unless you are happy to feel that you are a major inconvenience as a guest. Their website says : "On-site management is here 24/7 for your convenience. Reception operates from 9am until 5pm, Monday to Friday, 9am to 3pm Saturday and 9am to noon Sunday, but we are pleased to provide before and after-hours check-in and meet and greet, as needed". This is a joke. We got caught in traffic and realised we could not get there by 5. At 4.30pm we called and the manager grudgingly said he would make a plan, when we got there at 5.30 the keys were in our room door but we had to ring to get a code to get in. No drop box which they need because reception is basically untended for most of the day. My husband is easy going but was not impressed with the manager's attitude from the get go. Lots of similar stories from other guests and he is incredibly defensive about any criticism on reviews, ie don't worry about rust on the pan it's still okay. We had to phone again after check in to get an internet code, again begrudgingly given, the internet was also incredibly slow. The front rooms with a balcony might be okay but the back rooms are pretty basic. The bathroom walls and incredibly noisy fan definitely needed a clean as did some of the dishes, the self catering stuff is basic. Our bedspread was stained and we couldn't get one of the lights to work, maybe the bulb had gone. We didn't bother to ask because of the delay in trying to get a washrag to do the dishes which took hours. Overall the room seemed dated though the manager's response to reviews is that they are being upgraded. Marks on the wall seemed to indicate a change in furniture in our room. There were other small issues too like a completely outdated safety plan on the wall. It seems like the properties are privately owned but are managed by two people. Both are charmless. The only way to reach them is by phone and apparently they manage other properties too. We paid about $200 a night and for what we got it was well overpriced. Other guests were paying about $150 or less and even at that price it was expensive. We booked through Wotif and tried to post a review there but interestingly they would not post it which to me gives a warning about their reviews. Nobody we met at the place was even remotely happy with their stays either. There are way better options available.

Care factor zero by the operators who run this place and several others remotely. Never saw staff and reception never open. Fan in bathroom covered in muck, several lights blown, no washing up tools, no lift, parking difficult between trees, front gate broken, fire information behind front door impossible to follow, Overpriced for what is provided. I was told off by the operator for expecting to arrive at 5.30pm on a weekday. Should be considered for a new version of Faulty Towers, it would be perfect.

This Apar**ent complex,is like living in a Dungeon we had a bottom floor apar**ent with easy access,as other apar**ents were up steep flights of stairs.That wasn't so bad. The pool was tiny and a road went over the top of it,was spooky so didn't use. It was also was right on the road so people walking past could see in. The Manager was grumpy as, went out of his was to put you right off asking for anything. The unit had just the minimum utensils etc . We could go outside just, but backed onto another complex,who one afternoon spent 3 hrs squashing cans most annoying. I would not recommend staying here.

This was not a pleasant stay we found the room grotty and there were no managers on site when needed. On arrival we had to ring to have our lugged stored until check in the guy was not impressed as he was “busy” overall not a pleasant stay