The Anza A Calabasas Hotel

Room was clean and extremely spacious, shower had great water pressure as well. Easy to get around from here. Loved my stay here.

房間很大，周圍有超市和餐館，很方便。不過咖啡機不乾淨，客房打掃不及時。

服務還可以

The front desk was amazingly friendly and helpful. The beds were comfortable. The cleanliness needs some work. There were some unmentionables stashed under the bathroom sink area apparently left by a previous customer, our room was near the front lobby and there was a radio of some sort that was playing all night long. At first I thought it might have been a bar down the street, but it was on well past closing time. Parking was only $15 a night which compared to other places seemed reasonable. It is also walking distance to several places to eat. We have to go back next week and not sure if we will stay there again. We did let them know about the music and “presents” under the sink.

The air conditioning in the room didn’t work - I had it on full blast and the room got *hotter* over the course of three hours. I tried calling the front desk and was on hold for ten minutes and no one picked up. I couldn’t sleep either night due to the heat. Additionally, the remote control for the tv wasn’t working. I couldn’t exit or return to menu or turn the volume down or even turn the tv off on the second night. I had to unplug the tv just to turn it off and go to sleep. Vert disappointed in it. It looks nice and is well-furnished and designed but the substance is poor.

The HVAC did not work properly. It would not heat past 68 degrees in January with outside temps in the 50's. The engineer came & said a component that worked the cold/heat was not working. He set it to heat only. He told me to give it 40 minutes to see if it warmed the room. It was able to get the temp to 72 degrees when set at 90 degrees. I could change rooms if it didn't work. I got an extra blanket, so will hope it holds during the night.

Location is unbeatable, and the staff is very friendly. The hotel is clean and rooms are very large with comfortable beddings and furniture. The shower water pressure is very weak, and the bathroom could use a little renovation.

This was my first time staying at the Anza in Calabasas, and I will NEVER return. I was given a connecting room for my 4-night stay—I wish I had immediately walked out. I felt like I had zero privacy and a complete lack of restful sleep. I could hear EVERY. SINGLE. WORD. the people next door were saying. After 2 nights of hell, I went to the front desk to ask if the room next door would be occupied for the rest of my stay, because in that case, I needed to be assigned a new room. The woman at reception couldn't even figure out how to locate where my room was. She was asking ME what room was next to me. She tried to find a map of the hotel by emptying every drawer at the reception desk. I walked away without a resolution and she did not even offer to follow up. That night things got even worse—there was a large group of partiers staying on my floor, playing supper loud music and walking up and down the hallway shouting. We also got NEW people in the connecting room, who proceeded to play heavy metal music at full volume, at 7:20am!!!!! I immediately went to the front desk and asked for a new room. Although the employee seemed more capable and offered an apology, she told me there was nothing she could do, and that I should ask again later that day. Also, there is ONE elevator to service the entire building—mindblowing. 1 star because the room decor was decent. Aside from that, the atmosphere and customer service at this hotel are terrible quality. A hard pass for me.

Unfortunately I didn’t receive the room I booked and ended up in a room with two queens instead of a king. We chose this hotel because that was the confirmable option. In the room, the window was open and one bed had many bugs in it. Staff didn’t do much about adjusting the room other than offering to find us a hotel. Traveling with an infant this just doesn’t work. Ignoring all of that, the hotel was fine?