Gość
18 października 2024 r.
What a terrible experience . Where do I even start? Let me start by saying that I NEVER leave bad reviews and I am really not a picky person. But when you are spending $250+ for a room at an upscale trendy hotel, you expect more. First off, I called in August to book two rooms for myself and 5 of my friends to share for my 40th birthday this month. upon booking, I only received an email confirmation for one room. I called back a few days later and the lady who assisted me apologized and said that I was only booked in for one room. She rectified that I was excited for my special day! All of us girls checked in last Friday. I noticed the rooms were very run down. The leather around both beds was ripped everywhere and even had chunks missing. The decorative pillow on the chair was gross. The balcony looked like something from a cheap motel room (rusted railings), the radiators/Ac vents were full of dust and debris, the carpet was bumpy and uneven (maybe prior water damage?) the closet was dusty on the inside. The alarm clock was even set an hour behind. Like really?? Overall the room DID NOT feel like a boutique/upscale room. I have stayed at $100/night rooms that were better maintained and cleaner than this. Shortly after checking in, we made our way to the pool area for some relaxation and drinks. The four of us all ordered different cocktails from the menu. They were probably the worst cocktails we had. You can tell they use cheap liquor and the taste was just not there. They reminded us of cocktails you would get an a 3 star all inclusive Cuban hotel. The pool area itself was also run down and dirty. There was dust on the ledges behind our couch and the inflatable fabric ceiling supports were dirty and really need to be scrubbed or replaced. Such an eye sore. The pool water was freezing! We ended up going in just to our thighs. What's the point of offering an indoor pool if it's too cold to swim in? While we were at the pool, a friend of mine who was at a wedding and could not make it for my birthday, messaged me to ask if I had received a gift in my room. I told her no. She called the hotel and they told her they had someone else booked in with the same name as mine and that they must of accidentally delivered my gift to her room (highly doubt that) and that they would rectify it. They then told her that it was in my room and when I went to check, it still was not there ! She had to then call the hotel back a third time which at that point, they had the gift successfully delivered to my room. My friend said that they did not even offer her anything for the mix up and hassle! Upon checking out the following morning I went to take my can drinks, beers and leftover food from the fridge and everything was frozen solid. I had to throw the drinks and food out out. That was probably $50 of booze and another $30 of food that was wasted. The next day, I noticed four pending charges on my credit card statement. I called the hotel and asked them to
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