Swandor Cam Ranh Resort-Ultra All Inclusive

One of the best hotels we’ve stayed in simply because of all the activities and all inclusive package. Yes there are some things that bothered us, the bathroom had a sewage smell in our room and the bathtub tap was broken and even though we mentioned it a few times they didn’t repair it. At least the shower worked. But the positives highly outweigh these issues. From the food to the entertainment, everything kept us occupied to worry about anything and we could just relax and enjoy our holiday. Special mention to Mark and Hao who made our stay truly exceptional!

Sugar-free? Wifi-free. Prepare yourself for all the excuses available in the world if you are planning to visit Swandor Resort. I reserved three nights and experienced two and a half days without Internet access. If you have arrived with the intention of meditating and escaping from the dopamine-addicted world, welcome! Regrettably, the purpose of my vacation wasn't, and I contacted the lobby every day for Wi-Fi connectivity issues. Once again, these are Wi-Fi issues. There were no earthquakes, tsunamis, tornadoes, or sudden lightning strikes. I would like to direct half of my unpleasantness to the lobby. They have consistently responded, "We will fix it, Madame," but nothing changed. Was it a recorded message? Oh, I will have to mention the customer center right next to the counter for the other half. They promised to fix the Wi-Fi until day two, 9:00 a.m. and did not. I would never have expected the displeasure to reach this level until the third day. The employee raised his voice to me. It was who picked up the call when I called the lobby. His defense was that he was just an employee and did not know the issue. Yes, and of course, I am a customer who has a right to expect a fair return on my payment. I would like to ask if requests for Wi-Fi service in a five-star hotel are considered excessive. It is unfortunate that the intense emotions were part of the ‘service.’ I went back to the customer service area. It is miserable that this is not a lie. It was the most dreadful experience I have ever encountered at a hotel. Perhaps five stars for letting customers experience a remote time from the city. To the employee whose name I cannot recall, your imaginative excuse that all Vietnamese hotels are currently having Wi-Fi issues due to the ocean was innovative. I am genuinely appalled by your attitude in addressing the problem as a complaint. I would like to clarify that this is not a mere complaint unless you include ‘official’ at the beginning. Consequently, I stated, “My service is guaranteed to include Wi-Fi.” I was not anticipating, "Wi-Fi is not included in the all-inclusive service because it is a public property amenity." From the moment she accessed the reservation site and the "Property Amenity" section, I was in complete awe. What a delightful approach to a customer having WiFi connectivity issues at a five-star hotel! I appreciate your kindness in continuously disregarding Wi-Fi issues, which led me to have a Zoom meeting on the bare floor of the lobby of Building B. My cellular data ran out without warning in a room without Wi-Fi. The awkward gazes were unpleasant. It was not my intention to be on the bare floor. It was surprising to learn that it worked on the lobby. Do oceans exclusively cause problems on higher floors? I thought it would be the opposite. I still remember the conversation. "We said that we would change your room, and you are saying that you do not want to. We are helping you. What do you want?" What do I need? Is that an appropriate question? Did I look like someone who was taking advantage? You said that it was a help. My stance is the contrary. I would like to repeat again. Are requests for Wi-Fi service in a five-star hotel considered excessive? The rooms have been changed on the first day. When I called immediately after checking in. When I called several times about the same problem, It was late, and the room was a mess. We were checking out the next day. I had no choice because there was another scheduled meeting. There were no problems with the Internet in the new room. This could have ended from the very beginning if I was not disregarded. Clearly-not-dear Swandor Resort, your service was beyond awful. Your terrible services and responses will be highly unappreciated. I will never forget the hotel’s name and mark it as the number one hotel to never visit again in Vietnam, full of excuses and overpromises.

Прилетели с мужем отпраздновать Новый год. Все очень понравилось! Персонал вежливый и дружелюбный. Развлекательная программа старалась украсить каждый вечер. Еда понравилась, на любой вкус! Фрукты и коктейли очень понравились! Спасибо за заботу о нашем отдыхе!