Quality Apartments Camperdown

Our experience was very disappointing given how much our two day stay cost. Our apartment was located on a terrace below the pool. It was tired and poorly lit. There were stains on the carpet, the safe did not work, a tap in the bathroom dripped continually and there was no marking on the shower taps to indicate which was the hot tap. Bedding was clean but the floor just under the bed was was pretty dusty. The pool was full of leaves and the surrounds were overgrown with ****s and dirty - empty cans and food containers had been left there. Security was poor - access to the pool should have required a key but the door was open and a fire door was propped open with a wedge. Our terrace was easily accessed from the pool and it flooded after a shower; the water remained there - no sign of a drain or the drainage was blocked. I informed the management of our disappointment and that we expected better.

Booked a non smoking room. Got one where previous occupant must have been a heavy smoker. Management had opened the windows, but that doesn’t fix the problem. Not offered another room. Place is in need of maintenance. Front door to complex doesn’t lock at night. Lift stopped working so used fire stair which looked like it hadn’t been cleaned in months. Toilet flush button on functioning.

Iam highly dissatisfied with my stay at Camperdown. The curtains had holes in them, toilet was broken and leaking, the apartment was generally neglected. Lights in kitchen were not working and bedside light was also Not working. At a cost of $329 for the stay the quality is unacceptable. Based on this experience I have cancelled another booking that I had planned for 3 nights the next week. We had booked in here to be close to the hospital and be comfortable during a stressful time and staying here has not helped! It really is disgraceful.

Great location for Chris O’brien Lifehouse ,but I’m sorry to say we were in room302 &it was absolutely disgusting,ripped towel ,ripped blanket on our bed ripped curtains,had to get them in to clean the oven as it had oil spilt through it & when I heated it up there was so much smoke 🤦🏼‍♀️ the fridge leaked water all over the floor ,the roof leaked over the table as it was raining heavy ,last but not least the toilet wouldn’t flush ,had to use a saucepan to keep filling the tank up ,never again will we stay here ,$305 a night if I could put photo’s on I would ,just to let you see how bad it was ,as for the young girl in reception she needs to have more training on customer service very very rude.

Stayed one night here recently. I booked a two bedroom apartment wells in advance. We were given room 501 and upon entering we were overwhelmed by a strong musty mildewy smell. Discovered a hole in the ceiling about 200mm in diameter that had been cut out and left in repaired from recent water damage through the roof of the building. The hole was surrounded by water stain marks. Timber around windows showed signs of water damage. My wife is asthmatic and immediately felt unwell from the moldy smell. We complained and were eventually moved to another room but the manager on duty was of the opinion that the room did not smell and was not sympathetic at all to the situation. It was disgraceful that they let that room (501) to clients in that condition. The second room we had was in better condition but the dishwasher did not work, the tap in the bathroom could not be turned off due to faulty washer, and one of the toilets took several hours to re-fill. Our room overlooked the pool that was filthy and full of leaves with rubbish left around the pool. By accident we also discovered that our room key also opened the door of the room next door indicating that it would possibly open other doors as well. A definite concern from a security perspective. We have stayed here many times over the years when it was managed by Quest and Adara and the standard was good then but now it is run down and needs a lot of much needed maintenance. It has been neglected.

This an older style apartment building with spacious rooms. But the management needs a rocket up their **** for the state of the building. And total lack of attention to obvious maintenance issues. Staff moving seen moving appliances between rooms. Major basic safety issues go unaddressed. Signs of water leaking everywhere. If you happen to have to book this property. Demand to see the room before paying any money and then don't stay.

Although the apartment was clean and tidy, there were some elements that needs attention. The door to the balcony is very sticky. There is a constant DRIP in the bathroom - somewhere internal in the drains The basin faucet was loose and water goes everywhere The shower head has calcium rust The ducted vent in the ceiling was partially dislodged and hanging. When we approached the issues with management, the only compensation was a free upgrade when we next book. We have kindly declined the offer and won't be visiting again

We checked in and the receptionist looked as if she didn’t want to be here. (To be honest neither did we once we arrived to our apartment). Everything was worn, torn and felt unclean. The term Quality is loosely used around here. Food embedded in the carpet. Balcony feels like it hasn’t been mopped in years. Torn curtains, toilet seat cracked. Walls are filthy. Miss matched furniture. The place is disgusting!