Casa Almeida Hotel

What a shocking experience I have had. I was left feeling shaken and anxious at the way I was treated and shouted at. Initially my room seemed OK, basic but ok. TV didn't work and the balcony had a shocking view. So I made arrangements to stay elsewhere. When I tried to check out it seemed they couldn't do enough for me and reduced the daily rate i was paying,so changed to another room with a working TV and better balcony. 3 times I went to reception to pay my balance and never anyone there. Then the men started telling me to pay, one even followed me up to my room insisting I pay. I explained that I had attempted this 3 times. I even spoke to the owner on Friday who said they would come down to discuss payment with me because the balance was more than expected. She was shouting at me down the phone so I told her I no longer wished to speak to her but would see her in person at 10am. But she didn't bother to come down. I was made to feel uncomfortable and so found somewhere else to stay. When I attempted to pay my bill, I was shouted at and told I couldn't leave, that I have to stay or pay until the end of my booked stay. 2 men were shouting at me telling me I'm a liar and a cheat. I was feeling really intimidated at this time. I told them I will pay the balance to today but they refused and carried on shouting at me. I told them I would leave without paying anything if they carried on this behaviour. They eventually let ne pay the balance as of today. However he then trued to charge ne additional payment for paying by card. This is absolutely shocking that I was treated this way and felt very vulnerable.

We have just returned from this lovely hotel after a wonderful 3 week stay.. It's in a fantastic position on Beach Road, set back a little so it not too noisy. The room was large with comfortable beds and excellent air con and WiFi. Also lots of hot water in shower.. The owners are wonderful hosts so friendly and helpful.. The room boys are so polite and do a great job. A little Gem of a place. Can't wait to go back in December for a month. Thank you Casa Almeidia Debbie UK

Приехала в отель рано утром. Заселили сразу, я предупредила хозяйку о раннем заезде в письме. Номер стандартный, чисто,никаких эапахов. Есть телевизор, холодильник, чайник. В ванной полотенца и мыло. Сантехника и душ работает. Очень понравился балкон. Только не работал бассейн .Там были строительные работы .Было немного шумно. Отель мне понравился, уже смотрю билеты самолёт на начало декабря .Хочу снова сюда вернуться. Очень хорошие и добрые хозяева .Отличные ребята и прекрасная команда. Спасибо Вам за прекрасный отдых. Ждите меня в декабре.