Very poor service. We showed up at 9:40, and were provided poor instructions to access our room. When we finally got to our room, the access code was wrong, and no one was around to help us as front desk staff are only available until 10. We were locked out. We called security, and they showed up but let us know this property doesn't have any sort of master key. They called the owner to see if he could help but it turns out he never takes calls after hours. Security said this was normal for the copperstone, and they've had this exact same issue with other guests. We had to leave and find accomodations elsewhere.
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