Hotel Summer Frente Al Mar

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

酒店設施好，入住服務態度很好，部分房可以看到海景，但離市中心比較遠，以及因近大馬路和機埸比較嘈吵，而且房間隔音設施比較差，冷氣滴水。

The hotel is very well managed. The facilities are very clean and well kept. It is ideal if you are driving, or willing to take U/taxi, because Cartagena's Transcaribe Transit does not reach the hotel area. The hotel has a small and very clean rooftop pool. The beach is across a highway overpass. Wifi is excellent. Air conditioning is excellent. I enjoyed the small restaurant and its service. Breakfast is on the light side (no buffet) but enough on calories. You get two eggs any style, coffee, toast a Colombian breakfast (different every day) which I enjoyed too. The corn dough empanadas filled with beef were a treat. I would recommend this hotel if you are driving, or willing to take taxis/U's.

This hotel is the worst hotel I’ve ever stayed at, most people here complained about the planes sound which yes its annoying but by far not the most terrible thing this hotel has, first of all there is way too many cockroaches, towels are stinking, hotel charges you minimum $30 for guests even if they won’t sleep over, the windows aren’t sound proof so you are basically hearing cars all day,they don’t change the sheets they just make the bed ,i wont recommend this place to my worst enemies.

Property staff is awful. They never solve any issue. You better stay in another Hotel.

Nice but far from the city . The hotel staff are weird . They were supposed to charge the card on the booking then they said no, they would charge on site . Or remake the booking here so that is what I did . Offered tours after I had gotten them elsewhere . It is like they live in another time

Summer hotel went above and beyond with the service they provided. I definitely recommend them.

The room was modern, clean and comfortable. It is located at 8 minutes from the airport and 15 to the mall.

It has maain road. And close to airport so be prepared sound of planes and car passing by