Carolina
27 grudnia 2023 r.
This property is a historic beautiful building with a great location. I visit Santa Clara every year and found this stay rather below average vs what you´d expect at a 5 star hotel and the price you pay which btw this is the most expensive hotel in Cartagena. First, we asked A YEAR IN ADVANCE when we made our reservation for a quiet room. We were placed on a second floor with a balcony that serves no purpose whatsover since you open it and face literally a wall that divides the hotel and the outside street. Noisy street with vendors screaming and carriages day and night going up and down. Second, TV wasn´t a smart TV. Never worked. The cable service they had was terrible and froze all the time. The BOSE sound system had no bluetooth, so we were never able to use it. Both TV and BOSE speaker were completely outdated. Third, and this was to me the most shocking thing ever was that when we checked out we had " additional service charges for restaurant use" and "hotel insurance services charges" added to our bill. Every time we ate at the hotel and charged the bill to our room, additional to a very fair tip we paid a "service charge for restaurant use" was added. As well, insurance service charges are optional but they automatically charged these at check out. In summary we had approximately USD$200 ADDED which are completely optional and they should ask before automatically including them. INTERNATIONAL VISITORS be aware of this and double-check the breakdown of your bill.
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