We were beyond excited for our stay at the hotel. This was the first time in seven years we were away without our kids, and we had arrived in Cartagena from an incredible stay in Medellin. I poured over reviews and picked this hotel because of all the wonderful comments about it being quiet , romantic , and wonderful service from the incredible staff. We were only here for two days, but unfortunately, although the staff was very nice, we did not experience what others did. There was an incredibly loud family that basically took over the whole hotel with very loud toddlers/young children ( about 4 -6 kids total) that were allowed to scream and run, and pound on our doors all day and very early in the morning. In fact, one day,,they were pounding on our door at 5:30 AM. The children were also allowed to run all around during breakfast time screaming so loudly we couldn’t even hear each other. We never were able to use the small pool because they took over the whole area splashing and screaming in the pool and outside of it, which was also right outside our room. There was no where for us to go during our entire stay that was relaxing or romantic. Again, I have children, but this is not the right place to stay with loud, young children. They either should’ve rented out the entire hotel or been encouraged to stay elsewhere. Also, the guests didn’t even attempt to tell their children to quiet down or behave. There was a very nice family with one child there the morning we left and it wasn’t a big deal at all. They were appropriate with their level of noise and didn’t disturb us in any way. In fact, this family, even though they had a child, seemed quite annoyed with the other family and kids as well. Although the staff was very nice and apologetic and said that they were going to credit our stay given all of our issues, this has not happened as of yet. I’ve had some communication with the hotel, but it has been over three months and I haven’t received a credit yet. Through reading other reviews, I see some people were offered additional meals at the hotel, but this was never offered to us. Overall, we had a wonderful trip to Colombia and our stay at the SOFITEL after this was lovely, but our stay at Hotel Quadrifolio was not the 5 star experience we were hoping for.
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