Do not stay at this hotel. I was sleeping and around 10:20pm, someone opened the door, stormed into my room and took the key card out of the wall. I went down to the reception to complain and it seems that it was the baggage helping staff of the hotel, Mr. Sabir. The person in the reception, Mr. Samah, cannot explain exactly what happened or why they did it, perhaps because of the language barrier as my french is very basic. Both of them are just smiling and say “sorry sorry” but not actually taking any responsibility. Apparently the baggage helper thought the room was empty. But why did he take the key out of the wall? This shows how badly managed the hotel is and how unsafe it can be. Mr. Samah did not offer any compensation. So ladies and gentlemen, be careful, an actual stranger can actually come into your room at night if you stay here.
Przetłumacz