Hampton Inn & Suites Grand Rapids-Airport 28th Street

Smooth check-in (especially as we had arrived at 1am!). Staff are all so friendly and helpful. Special thanks to our wonderful shuttle driver to the airport. Such a happy and positive person...thankyou for making our short stay so enjoyable.

We stayed just up the street at a different place when we flew in from Arizona before we rented a vehicle this time we picked this hotel for the night before flying home. The young lady at the front desk was absolutely spot on very friendly and pleasant wish we would’ve stayed here a couple weeks ago. Will definitely stay here again on our next visit to michigan.

I gave 4 stars only because there is still construction going on, but it is only a small area. Best mattress I think I have slept on, rooms are updated and the design is colorful and very nice. We were late night travelers so didn't get breakfast, but received a bag with waters and a snack when we came in.

For the last six years i have only stayed at Hampton Inn & Suites locations when i travel. This was by far the worst of all of the locations I have stayed at. To start, the staff memeber that checked us in barely spoke to us. The room was very dirty, like visible dirst on things and the employees "cleaning" were literally cleaning the same room acoss from us for several house and clocking the entire hall. A vacuum sat in the same spot in the hall for our entrie stay from check in to check out. The coffee station never seemed to be fully stocked and was always covered in dumped coffee, hot chocolate powder or sugar all over. The doors did not latch on their own when closing, we had to make sure to give it an extra pull to latch it on ALL three room that my family members were in. We arrive to breakfast 45 minutes after it started and although there was pelnty of food and the staff member was more that willing to help with anything we needed (by far the best employee we had contact with) everything was cold or hard, the toaster made the toast taste like copper (we tasted it before and after tasting and it WAS indeed caused by the toaster). I am never one to expect perfection but qwith the rates these hotels charge these days, there were far too many things wrong at this location to not be frustrated. (Sadly it will not allow photos to be added)

Overall the room was clean but we had to have them replace the sheets on one of the beds when we arrived. They were clearly dirty but the bed was made up with the dirty sheets. The room we reserved was not the room we were given. We reserved a two queen room but were given a King with a couch-bed. Breakfast was so-so, not the best but OK. Staff was very friendly and good to work with and did their best to take care of the situations.

The king bed room had the look and feel of a studio apartment more than a hotel room. The room was incredibly clean and the staff at the morning breakfast and front desk was incredibly courteous and friendly! Also their waffle bar at breakfast was delicious!

Hotel was exceptionally clean .. it’s something you just feel the moment you walk in the door

Our room was awesome. It slept six and was extremely spacious. The lobby was a great hang out place.

Had smoke detector flashing bright white every 2 min all night long reflecting through out room very annoying. Eggs undercooked and sausages dryer out need to be in correct warmer. Just not up to what use to be Hampton Inn standards. Very disappointing!