We arrived to a warm welcome from the receptionist at 1.00pm on Friday 12th April. Our check-in was swift and efficient. We were shown to our conservatory suite which was lovely and very comfortable. We decided to treat ourselves as it was our 45th wedding anniversary. A nice touch was the champagne and a lovely worded card from the hotel. We quickly settled in and went for drinks and a lovely lunch of lobster Thermidor and whole Chancre crab which was delicious. Dinner was delightful and food was excellent. Breakfast was ok. Overall we had a lovely Staycation. All staff were friendly, efficient, professional and accommodating. So nice to have staff who smile and were well trained. Atmosphere, gardens and facilities were very good. Just a few constructive comments which would have changed our 4 star rating to 5 stars: • Side table in our suite was broken • Some tiles cracked on the conservatory floor • Conservatory door bottom frame threshold plate leading to the garden was black with dust • Bathroom door would not close as the door latch was stuck • Shower bottom plinth was flapping around as it had not been fitted properly • Bathroom door base needed sanding as it was catching on the tiles • We were in room 32 which has a room service cupboard, housing towels, sheets etc. next to us. Unfortunately it got noisy around 7.00am, we assume with staff accessing the cupboard for change overs These were minor points and in no way affected our stay however an ‘eye for detail’ could easily address these areas. Many thanks and we’ll be back.
Przetłumacz