La Finca Hotel & Spa

Es bueno pero falta mucho por mejorar. Sin wifi y sin servicio de telefono para comunic**** a recepción, según fallas...

It seems it was an excellent hotel in the '60s-'70s but regrettably, it did not adapt to this century. It has old furniture, the shower has no pressure, and privacy is absent, as you can hear guests from the neighboring rooms. There is no control over the access to the swimming pool, making this space filthy.

A beautiful natural lake view close to waterfalls...

I was surprise for the thousands of little bugs attached to the room outside door when we were coming at night. Even when personnel sprayed them before entering the room, dozens were inside. Rooms need a better maintenance and a bigger TV. On the other hand, the view to the lagoon is beautiful, specially at sunrise

Great location with an awesome view. Mediocre service though and wore off rooms with no amenities other than a small tv with bad reception.

Don’t get laundry done. Otherwise amazing!

The most disgusting dirty rooms, there were flies, spider webs, the art frame in the room was full of dust and webs.

The Lobby and common areas looked nice. El lobby y las areas comunes estan bonitas. The rooms are very ugly, with insects everywhere (spiders, cockroaches, and thousands of mosquitos. Los cuartos estan feos, con muchos insectos como arañas, cucarachas y miles de mosquitos. The rooms are in poor conditions, the bathrooms look rusted in some areas. Los cuartos estan en malas condiciones, como los baños que tienen muchas partes o******s. At the moment of checkin, the person at the front desk said that we had to pay in full for the days we reserved (2 days) A la hora de llegar, la persona de la recepción dijo que se tenía que pagar por completo todas las noches reservadas (2 noches) We decided to stay only one of the two booked nights, and even though we decided to cancel the 2nd night right after we checked in, the person at the front desk refused to refund the 2nd paid night. Decidimos quedarnos sólo una de las dos noches reservadas, y aunque decidimos cancelar la segunda noche una hora después de hacer la reservación, la persona de la recepción se nego a hacer el reembolso.

The hotel was clean and the staff was very helpful.