We spent 4 nights at the Kairos Garda and wanted to share the experience which is something we rarely do but we feel that our experience was so memorable that we have provided this review. From the moment we arrived on 28 June the service we received a professional, warm, and welcoming reception with a personal touch and this level of service and engagement remained at that high level throughout our stay. The staff work hard balancing the needs of the guests and customer satisfaction and running a hotel that is immaculately clean and efficiently run. Our trip coincided with our wedding anniversary something acknowledged by Bianca at check-in when we gave our names her smile broadened as she was filled with excitement referring to us as the ‘wedding anniversary guests’. We had arrived early so our room was not ready which we expected but we were welcomed and given a complimentary drink as we sat in the lounge area. Our room was spacious, clean and we had a lovely bottle of Prosecco and some snacks marking our anniversary. Thank you for such a special touch. Every member of staff is friendly and helpful and prioritise customer service in all that they do which is something demonstrated throughout all their engagement with the guests. This differentiates this hotel from other hotels especially those that maybe perceive themselves to have similar service levels to shame regardless of how many stars they have above the door. The location of the hotel suited us supporting our itinerary with access to local shops and services, a boat trip on Lake Garda and a visit to Gardaland all either a short walk or taxi ride. On our final day we had a late flight, and the hotel were more than happy to store our luggage until our taxi arrived whilst still looking after us as if we had not checked out. The quality of service remained the same again something not always evident in other hotels. We do intend to return to Lake Garda in the future and when we do, we intend return to this hotel. Thanks to all of you for making our stay so special and memorable.
Przetłumacz