Iberostar Colonial Cayo Coco

i have been to this resort 5 times now and just love it!We had our trip from Feb 14-24 2023 i found the food to be the best it has ever been in my opinion..they had many options to choose from and many places to eat at...the buffet was only open for breakfast and dinner. there was a barbeque of pork and chicken for lunch at the salt water pool...there was pasta and pizza for lunch at the regular pool and when those were closed they had ham and cheese sandwich with fries at the outside bar across from the lobby...they also had hamburgers down by the beach for lunch..you definately wont go hungry..they had turkey twice in the time we were there!! This is the oldest resort in Cayo but has so much character...i love the layout.The rooms are ok...need a little updating but everything worked and bed was comfy One thing they do need to do is to put the shade things back at the regular pool...there is absolutely no shade...not sure why they took them away because they used to have them...not many people were sitting around this pool because of this reason...as a repeat client you are suppose to get a few perks, but we didnt recieve anything this trip, and we met a single travellor and it was her first time there and she got all the perks...that was strange but i didnt say anything to the front desk...maybe next time i will if we dont recieve anything...im really just there for the sunshine and a good time so wasnt bothered by this too much. the beach is one of the best anywhere! the staff are amazing as well! Looking forward to going back next month. I hope you enjoy it if you go!!

Staff are amazing, we will be returning here again for sure. Everything was clean. Staff were very helpful and pleasant to interact with. Total enjoyment from start to finsh. Lovely Cuban architecture.

This was my second time at the Colonial after having been there in Nov 2022 when it had just reopened. Great people, good food and very clean. They are continually updating and improving. If you are looking for a relaxing and enjoyable vacation this should be on your A list !

I was at the Colonial for 9 days with my 4 year old son. The staff was very welcoming and made us feel at home. The entertainment team is amazing, to say we had a great time would be an understatement. Big mentions are Junior, Elvis & Dayanny, as well as Nato in customer relations. We loved everyone there and can’t wait to go back.

My wife and I were at the Colonial from February 18th to the 24th.( Was supposed to be the 17th to the 24th but that is an Air Canada issue) We had been there about seven years ago and looked forward to returning. Prior to the Colonial opening last November the resort had done some reno's and refreshed a portion of the resort and it showed. Our room, 1438 was amazing, close to all amenities, clean and newly painted with a great ocean view. The buffet at breakfast and dinner was delicious although selection was a bit limited and service was always with a smile . We were allowed two reservations at the a la cart's and we were also invited to the returning guest dinner, all three were very good with the steak and lobster at the returning guest dinner being the best! It was windy for part of our stay so the beach wasn't as pristine as we would have liked but on the calm days it was perfect, beautiful sand and clear calm water! We spent most of our afternoons at the salt water pool because there was a bit more shade but both pools were clean and well maintained. The pizza / pasta restaurant was our choice for lunch and we were never disappointed with the quality, service or variety. Our last day was Cuban day so it ended our trip on a high note with great food and music. Our departure wasn't scheduled till after 6 o'clock on the 24th so we paid 30.00 for a late check out which I thought was quite reasonable. Many thanks to the entire staff but special thank you to Alex , Jana and Aidel at the pizza / pasta bar. Isabelle at the salt water pool, our maid Rosy and Yanel at customer relations. You were all fantastic!! We will see you again soon!!.

We decided on Cuba due to the unbeatable prices. We have been to Cuba in the past and were aware of some of the limitations that the country is facing. If you are looking for bargain vacation to a beautiful country with great beaches this the place for you. If you are looking for shopping and exquisite cuisine this is perhaps not the country you want to visit. The highlights of our visit were the incredibly helpful and caring staff who try so hard to make things happen for you with their limited resources. The beach is truly the beach you see in pictures. Clear azure blue water. The weather was fantastic. The sun shines most of the time. Welcoming after a cold Canadian winter. The rooms were dated but clean. We had hot water every day and the toilets always worked. We had plenty of bottled water every day and if you needed more, they would gladly provide. Be aware that the food selection can can be limited but you will never go hungry. There is always something that you will enjoy eating. We want to mention the Customer Service superstars. Rodolfo, Hendry, Juan (piano bar) and Isabel (Saltwater pool bar) Ang and Phil

We booked Ibrostar in Cuba thinking it is a five-star resort. The resort facilities and services were really bad. Lobby toilets were not flushing properly, no toilet paper in the toilet. At the lobby bar lots of fruit flies and ants. At the buffet, cockroaches (live and dead) with food. Pool towels were not available during the full one week. Truely disgusting and very disappointed with our trip. I will never go to Cuba or stay at Ibrostar in the future.

This hotel is love Lee architect of his lovely, but there was a lot of things that went wrong. You were out of water. Sometimes you couldn’t flush your toilet in the hotel room. The AC didn’t work, no matter how many times you went and told them that it didn’t work their food was OK. The best thing was the pool and the bartenders and they had churros.

We had a fantastic time at the hotel! We booked our trip last minute and we were really happy to get down to Cuba. Off the bat the hospitality was great with champagne, (well alcoholic cider, but still), waiting for us when we arrived. The place is a little run down since the storm, but they are constantly updating it (without it being a nuisance whatsoever to the guests). Th beach is one of if not THE BEST BEACHES I've ever been to. SO much fun, ZERO rocks or things to be afraid of scuffing your feet on in the water. Nice and shallow, but with fun waves as well. The guy on the beach, FELIX was the absolute BEST. Chair delivery service as well as drinks wherever you want on the beach. The shows were lots of fun and actually very well done! I'm a performer myself and was very impressed with the level of professionalism during the shows at night. Food is actually SO much better than we were expecting. Make sure you book your A la carte as soon as the place to book opens or you will be SOL. *PRO TIP - BRING SOME HOT SAUCE from home if you like it* The snorkelling excursion is really great as well, and there were SO many fish. Nice pools. One salt water! Foam party was fun - shout out to Diego. Walking down the beaches is awesome, there is no one trying to sell you anything and you can walk for as long as you'd like. Overall, we REALLY enjoyed this vacation. As a younger couple, not looking to break the bank, spend some quality time together, do one snorkelling excursion, participate in some shows/karaoke, eat some good food, have some nice drinks and enjoy the sun, this was a perfect place to come! The hospitality and smiles on everyone at the hotel made it an absolute pleasure to wake up to every day. We spent 8 nights here which was a nice length of time, but I could have stayed longer for sure.