Elite Residence Near Uin University

Booking 3 kamar yg 1 agak kotor sprei nya.. resepsionis nya jutek bgt ga ada senyum² nya ke tamu teh...parkiran tidak aman karena ga ada satpam yg jaga, jdi kalo ada apa² pihak hotel tidak bertanggung jawab

Booked this hotel via Reddoorz application and PREPAID. Arrived late night in this property with HORRIBLE SERVICE! 1. The Staff didn’t help us with the parking eventhough we only need to move 1 motorbike a little. WE DID IT OURSELF 2. Proceed to check in the staff didn’t warmly welcome us. So hospitality service = NONE 3. The staff asked to add extra charge because the cheapest rate wasn’t the one that we have been charged for at the apps. (The owner actually received less because of tax or another charges from Reddoorz) WHICH IS NONE OF OUR BUSINESS. 4. The owner mentioned that if we refuse to pay the additional charge then they didn’t want to let us check in and told us to call or email Reddoorz team to cancel or move to another property. 5. Called Reddoorz cs and he spoke to the staff but the owner still forced us to pay the extra charges. 6. After almost half an hour we agreed pay the additional because it’s already late however the owner still REJECTED US AND CALLED US ‘TAMU RESE’ (AWFUL GUEST) 7. Problem was solved by Reddoorz team (thank you for the great telephone costumer service) but not from the property. This is my worst experience ever and won’t recommend anyone to stay at this property!! Thank you for the WORST HOSPITALITY.