Ibis Styles Ljubljana Centre

castle can be viewed from rooftop bar but staff on duty at night has really bad attitude.

Got a room which is great and silent. The only problem is that the room is kinda plain and cold. No free water. A lil bit confusing about the checking in counter. But overall it was great.

Hotel was not far from Christmas markets and the bus station. The front desk girls Maya and I think her name is Lilly, where very hell and pleasant.

All we really great, expect the pillow was really not confortable . Apart from this, the staff were nice and they accommodated things to our schedule, and the location is amazing

Walking distance to the train, bus and some of the tourists attraction sights. Check in is at level 7 with a roof top bar have a view of Ljubljana castle. Room is nice and quite big, but did not have kettle, safe.

On the plus side it is reasonably priced and fairly well located. The rooms are no frills but relatively comfortable and practicable, if a little small. On the down side, the hotel needs some proper management and snagging to fix faults. For example the down lift button on 3F does not work. I was told “yeah, sometimes…” I learned to use the up button to call it to go down, but that caused problems. In fact the lift sequencing was strange indeed as you stood waiting for it to stop. Perhaps people on other floors were also dealing with “sometimes faulty” buttons? The lift and door key card was truly awful. It took lots of long pressing and waiting and hoping for the light to go green (lifts, internal doors and room door). I watched others having the same problem. The system does not seem to be fit for purpose. No toothbrushes etc. are provided but the online information guide says you can buy them. Fair enough… But no, you cannot. The ladies on reception acted bewildered when I asked. When I pointed out their online guide said you could buy then one conceded and said “yeah, we know, sorry.” So this has been an issue for a while (a very long while judging by their response) and nobody has bothered updating a simple online document. That is really pathetic, frankly. The manager should be ashamed. This is basic stuff to sort out. I discovered a shop next door that sells toiletries, but it did not occur to anyone at reception to tell me that when they said they didn’t sell anything. It was luck I turned right and not left as I went in search… The whole reception area feels very run-down and like a hostel. I would not mind this so much if they could at least fix obvious and know faults and be more courteous and attentive at reception. Next time I would certainly stay elsewhere.