I think we may be here at a bad time, very few staff, no bar or restaurant (on Monday at least), and the prices do not reflect the reduced service and facilities. We are here to celebrate our anniversary and the hotel gave us two small bottles of fruit juice to welcome us. In general, the hospitality offering is not generous- this extends to toiletries, few towels, limited tea/coffee in the rooms. It doesn’t feel 5 star, nowhere near. Our luxury room is anything but. We do have great views of the mountain but we’re right above the main road and next to the train tracks. We’ve had issues with house keeping. It’s displeasing to return to an un-tended room after a long day out. We also had an incident where room staff entered the room while we were working and was quite combative when we asked her to leave - my partner was on a video call! Some of the staff are fabulous- we really appreciated the car was parked for us and we also appreciated that wine was served to us near the pool when the bar wasn’t open.
Przetłumacz