Christie
9 października 2023 r.
If I could give them a -10, I will.
First let me start with this: Don’t leave anything in the room or you will lose it. They will enter to your room and throw away all your belongings. It doesn't matter that you specify you don’t want to be disturb or that they don’t enter to your room. They will enter “to clean” supposely and they will throw away everything. They asked us to go to the garbage area to look inside for our clothes and things that they threw away for no reason… it’s just unbelievable.
The room smelled like cigarettes all the time (that disgusting smell will be on all your clothes and bags), the whole room looks dirty, the bathroom was the worst.
Customer service is terrible, they just don't care.
Even one night, there was no electricity, we were in the dark, no lights, no air conditioning, nothing… and they just don't care. We asked for a refund for this and they say it was not their fault.
They do not accept or assume any responsibility.
Simply the worst experience ever. Please pay a little more and go somewhere else, I wish I would have done that.
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