Hyatt Regency Changchun

Very nice and clean hotel with great staff who welcomed us warmly, delicious breakfast and perfect views on the tall buildingsfrom our window 😊 the location is also perfect. We will visit definitely again!

My wife and I enjoyed staying in this hotel very much. Room is spacious, modern, clean and nicely equipped. MTR is just at the hotel doorway which makes in town travel extremely convenient. Breakfast food is plentiful. Staff are friendly, polite and forthcoming. Special thanks is given to Erik, the hotel’s room director. Despite his busy schedule, he always spares time to stay in the reception area to meet hotel guests. He is very helpful and resourceful, always stand ready to offer help and even travel advice. We told him our room was a bit hot due to the heated air conditioning and before long, he solved our problem by arranging one of our small windows to open for fresh air. We said we would take high speed train to leave the city at 2:30pm 2 days after and he immediately offered to extend our checkout time to 1pm. He also advised us to take MTR to go to the high speed train station instead of taking a taxi. We took his advice when checked out and the trip really turned out to be more convenient and faster.

There are couple of things that I love about this hotel and some things that they can be improve. 1. Hotel is nice, bed is comfy as expected 2 . Very near to the mall, where there are tons of delicious food/ restaurants there 3. There is subway just beside the hotel which is very convenient if you choose to take subway 4. Breakfast is varies from Chinese to western which is great. I usually have omelette, toasted bread, coffee and juices. We had issue with the air purifier, and asked for someone to fix it then seems it couldn’t be fixed, then they keep coming back coz after 5 mins of use it’s broken again. We asked to change to another one, at first they keep saying that no way that it’s broken, but it is broken. Finally they changed, but they wasted our time, we wanted to sleep early instead having them in the room with us. This kind service should be improved. They should just take it away and fixed it somewhere else and not to disturb guests.

Great service at front desk. Special thanks to James and another 2 ladies who attended to me. It is a pity that I did not note down their names. And also a big thank you to the staff on duty at the gym/pool, her name is Ms Jiang, who helped picked up my mobile phone which I have misplaced. She kept it for me until I returned to search for it.

房间非常好，前台Diana非常专业友善，great hotel at premium lotion with very friendly & professional staff. Highly recommend!

Yhe hotel is located next to a subway station. The staff are very friendly and helpful. The breakfast has a wide selection and excellent quality. The room was clean and in good repair. All in all, the best hotel I have stayed at in Changchun.