Crystal
14 listopada 2023 r.
HORRIBLE!! We booked a room through ******* for 1 night before we boarded a cruise ship the next morning. First room they put us in had bedbugs - see attached video. I took a bedbug in a napkin down to the office to show. Lady didn’t look at what I had, just said throw that away as soon as we walked in the door. She put us in a second room which was worse than the first - see attached pictures. Went back to office to get a refund and was told I had to call ******* and have them call the office to verify a refund. It seemed off so I called from our car which was parked in front of the office. The receptionist would not answer the phone from *******! ******* called me back informing me they would not answer and asked if I’d go in the office and let them know they’re trying to call for a refund. Went back into office with ******* on speaker phone and spoke with a man this time. He stated that no one has tried calling. The lady from ******* spoke up and said she had been trying to call…the man looks at the hotel phone and says oh, it’s unplugged. UNREAL!! Never again!
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