Town & Country Inn and Suites

The room was amazing and everything was super clean!!! Will visit again

Air bath did not work, room was dirty, blood stains on the bed, staff lied about maintenance coming to fix things, roaches everywhere…..

Our stay was very comfortable. Beds were awesome, breakfast was fresh and we all njoyed our stay.

This is my fourth time staying here. I don’t know how I found this place the first time but I’m glad I did this will be the only hotel I stay when I come to Charleston

The only issue I had is there was only a fitted sheet and the comforter on both beds. There was no flat sheet.

This was a quick drive to area sights, good food nearby and very clean and quiet. Perfect for a stay with a larger family and they offered adjoining rooms.

I have stayed at this hotel many times in the past and I have always appreciated the cleanliness, comfort and amenities. This stay on New Year’s Eve, however, was very disappointing. At check-in, they did not have my reservation. When I showed the clerk my ******* confirmation, she expressed confusion over what to do to another clerk at the counter who then recommended she go speak with a manager. The reservation was located, but had to be transferred to their system which took a few minutes more. During the night, the fan for the heating system emitted a high-pitched squeal when it, intermittently, kicked on which woke up my husband numerous times. The next morning, the water in the bathroom would not get hot. We called the front desk and were told to let it run for a bit. We let it run for half an hour and it never got hot. The keys to our room were deactivated prior to checkout time. My husband went to the car to start loading our things and was locked out of the building. I took my key to open the door for him and we were both locked out of our room. I stood in the hall outside of our room while he went to the front desk to get a key that worked. When I checked out, the clerk told me that the key was deactivated Prematurely because most hotels have checkout times at 11 AM, but because their check out time is noon, it stopped working - as if All hotels Work off of an automatic activation/deactivation system. Ridiculous! No manager on duty to address our concerns.

The hotel is very clean and well kept, but the rooms aren’t very noise proof. We heard the couple above us testing out the structural integrity of their mattress until 4am and then the side door slamming shut from 5am onwards. Nice accommodations, but not a quiet place to stay

Good experience with our stay even though unable to use the dining room due to being closed for Christmas. Very quiet & affordable.