Please Read - Stay away. The place is a dump and the level of depravity and incompetence is remarkable. Let me. start from the beginning, In a sequence of actions and findings that reviewers will find easy to follow. (1) I booked this room 11 months in advance, yet a day before I was to check in, the General Manager - Mr. Carlton Sessoms informed me that the rates would have to change because I was given a long term (lower) rate, when I booked with reservations and that should not have been allowed. He changed my rate without my request. Please note again that this rate was secured Marriott Bonvoy reservations 11 months prior and he refused to honor it. (2) I reached out to Marriott Bonvoy reservations and was told that I did book early enough to secure that rate for the time booked, and they undid his rate change. (3) I should have known better than to stay, because the GM Mr. Carlton Sessoms was extremely rude and abrasive. I checked in anyway, only to be notified by email the following morning that the GM - Mr. Carlton Sessoms, again over-rode the Marriott reservations rate. (4) In adding insult to injury, it appears (not certain) that Mr. Carlton Sessoms instructed his staff to place several holds on my credit cards to the tune of over $9,000. (4) At this point I was unaware of the impact until I received an alert to state that my credit card was at max limit. I was in Charlotesville to attend my son's graduation and was forced to cancel a dinner to celebrate my son. The rooms reeked of tobacco smoke, when I checked in, I visited the front desk but was told that no other rooms were available. (5) Multiple correspondences to Mr. Carlton Sessoms went unanswered and I checked out of the hotel in the middle of the night not knowing where my family and I would be staying. It has been six days later and there are still several authorisation holds on my account that amount to over $7,800, with only a few having been released. The General Manager is blaming the credit card company with no admission of guilt on his side. There is so much more, but I am warning everyone - STAY AWAY.
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