Hotel Roc et Neige

It’s recommended but a bit expensive for backpackers.

I’m an a Travel Agent with nearly 40 years of experience & have to say I was a little apprehensive about this trip booked with Newmarket for the Montreux Christmas festival when I read some of the reviews about the hotel. However, we went with open minds & had the most amazing time. The hotel is a small but very beautiful wooden chalet type hotel. It has the most amazing views and is walkable up to the village past an excellent coop for anything you could want for your room. Shops are closed Monday & Tuesdays but cafes, restaurants and the coop are not. A local taxi is available for a 15swiss franc charge to take you up to the village if less able. The hotel is accessed via an open but covered very pretty & wonderfully decorated and throughout the hotel, with Christmas decorations and vintage skis, sledges etc walkway to the rooms from the reception. There are ground level rooms and others that lead off down other connected corridors and further up stairs to another couple of levels, those of you less able, there is no lift so ask in advance of travel for a ground/first floor room. The rooms are spotlessly clean & very warm, but you can always open a window! You do have WiFi which worked very well but bring some Swiss adapters, a travel kettle, cups and tea & coffee etc, you can grab some milk etc from the coop and keep it on your windowsill. The bathroom had a wonderful powerful with tons of hot water shower, it also had lots of soap and shampoo. If you want thick fluffy towels bring your own but they were fine. Through the small reception and there are loos just down some stairs and have a comfy waiting area, you enter the huge high ceiling dining room which has a bar in the corner and a fantastic outside seating area too. Our trip included breakfast and evening meal. Breakfast consisted of homemade breads and preserves, yoghurts, fruits, cold cheeses and meats, cereals, juices and a boiled egg maker that you just drop your required eggs into and set the time. Teas and coffees and juices.All very fresh and lovingly put together & constantly freshly refilled. The evening meal menu, posted in advance at reception gave you the chance of opting for a vegetarian option (give them notice) It consisted each night of 3 courses of homemade, served with fresh breads and jugs of water, some of the most wonderful food I’ve ever had. Very hearty but very healthy too & im a real foodie that loves my food! Every evening was something entirely different & they do cater for allergens. You can purchase drinks at the bar and bring to the table, including bottles of wine. By having the menu, you can also decide if you want to dine out but personally, the food was so exceptional, I really wouldn’t bother. I’d say there were around 50 folk staying there when we were there, all as part of the Newmarket group but had all come from different airports to join the tour but they catered very well and very efficiently. I would certainly return to this hotel and highly r

The Hotel was our base for an escorted tour on the Golden pass train. What a wonderful location, our room was extremely spacious and wonderful views of the surrounding area. Exceptional restaurant staff very hard working,if there was a down side I'm afraid there wasn't a lot of choice in our evening meals.Our room was serviced every day and was spotless. Remember in Switzerland it's a different plug adapter not the usual European, we purchased ours before we went and took our travel kettle. These were available to loan from restaurant with a deposit which is returned at the end of the holiday. We went to many different experiences, Gueyer cheese factory, chocolate factory ,Interlaken, Bern,Montreux to name a few but our highlights were Glassier 3000 spectacular views especially over the bridge with excellent café. But the top of the list was The Golden pass train, wow from Chateau-D'oex to Interlaken one day then Chateau-D'oex to Montreux, the last journey the carriage was classed as Belle Epoqe.Another couple of tips in resort there is a local supermarket in town but don't forget you're in Switzerland so it's a 10 minute walk uphill depending on how you walk. Also the film star David Niven had a home there and is buried in the local Cemetery. Chateau-D'oex is renowned for hot air ballooning and the orbiter is in the town. All in all a spectacular Golden holiday

We were on a coach tour with Newmarket and this is the worst hotel we've ever stayed in. Basic rooms, no lift to upper floors, had to take our own luggage up 5 flights of stairs, and bring them down again on departure. No fridge in rooms, bed linen and towels were worn and cheap, pillow was flat and lumpy with no support. Food was awful, set menu each night with only a vegetarian option. Obviously chef was on a very tight budget. Breakfast was basic. The hotel had no amenities and nearest village was 20 minutes uphill walk away. The hotel had large garden but only about 10 chairs for more than 40 guests, same with the terrace outside dining room, not nearly enough seating and overlooking a car park.

The Roc et Neige hotel is located in the wonderfully picturesque Chateaux D'Oex village surrounded by high mountains and lush green hillside. I stayed at the hotel for a week as part of a group tour with Newmarket Holidays and the hotel was used as a base for daily trips to the surrounding areas of Montreux, Interlaken, Fribourg, Gstaad and Gruyere. The hotel has an idyllic location with breathtaking views all around. The hotel rooms are cosy, functional and clean with maid service each day. High speed internet and good wifi coverage ensures that you can keep in contact and use higher bandwidth services such as Netflix and Youtube. Remember that the Swiss electrical system uses the 3 Swiss pin socket rather than the euro adaptor but local adaptors can be hired from the hotel if you forget them. The hotel staff were very helpful and polite which made the stay enjoyable. Our package tour included breakfast and evening meals on five out of our seven night stay, enabling us to try out the local restaurants in the village on the nights when the hotel restaurant was closed (Tues & Thurs). Evening meals were set menu and superb and the chef does an excellent job to create well presented and tasty three course meals. Breakfast is continental style with fresh breads, rolls, croissants, eggs, yoghurt, cereals meat, juices and a range of teas and coffees. The hotel also catered for one person in our party who was on a GF menu. The hotel is located approx 10 mins walk from the village high street where there are a range of local shops, cafes, a few restaurants, tourist information and a local train station. I thoroughly enjoyed my stay at Roc et Neige and the beautiful village of Chateaux D'Oex.

We through enjoyed our 3 nights here on a Newmarket Holidays Xmas market deal. The beds were very comfortable & all the staff, including at reception & the chef, were friendly & helpful. There was no choice regarding the food, but we enjoyed the wholesome Swiss cooking. Some has criticised this hotel, but we loved the chalet feel, which in context was so appropriate in the snow.