Quality Inn Buffalo Airport

Nice clean and comfortable and goodquality

Lots of mud/dirty smell due to old carpet. Not like other Quality Inn hotels, better to avoid. Reception desk people are supportive.

Will not be staying here again. The carpet in the room was seriously filthy, corners in the room were dirty with cobwebs, bathroom surfaces were dirty to the touch, and the room smelled like cigarette smoke.

The pillows and blankets were comfortable and the hotel was quiet but the room and hall rugs were old and looked dirty. There is no elevator and I had to bump my suitcase up the stairs. The door to the balcony was unlocked which I didn’t discover until the next day because I didn’t know there was a balcony. The entrance to the building smelled like pot and several people were standing around it when I arrived. The hook for the ironing board was falling off the wall. The air conditioner would not come on the next morning. The front desk person was also the shuttle driver and he was trying to be everywhere at once. The morning person did allow me to check out an hour late which was nice. The employees were helpful. The overall appearance of the hotel was diminished by the dark dirty rugs and the strong odor of pot.

Let me start by saying that I paid $280 per night for this stay.......if I had paid under $100 I would have expected this. The hotel looks like it is in the middle of some sort of renovation that is about to happen, but it is not. I don't even know what to say about the general areas.....the room had no working wifi until the morning when we were checking out. The TV was on but then when we turned it off we could not get any channels or the option to do anything. The phone flashed constantly as if there was a message and when we went to clear it, there was nothing to clear so it would not turn off. We had to unplug the phone. There was holes in the wall in the bedroom area, mold in multiple spots, especially the bathroom The toilet ran constantly and did not flush, I had to fill the back with water from the ice bucket to get it to flush each time, but then it drained in 10 min if I did not use it in that time. The shower rod was hanging off the wall, the water barely came out and the drain did not drain, so we did not shower in someone elses shower water The only good thing was the beds being comfortable, we got in late (11:30 at night) so that was perfect, unfortunate to wake up to all the negativity The breakfast was standard and a nice option to have. Parking was not an issue.

Front desk lady staff is extremely rude. She doesn’t have any respect towards the guests. Always talks in shouting manner. When I asked about the airport shuttle (reserved), she was rude and denied the request to drop me at airport. When I asked the reason for a denial of service, which I specifically reserved for early morning shuttle, she went on argument mode and even threatened to call police. Never met such an extreme rude person at front desk in US. Such a shame for the QualityInn to employ such people at front desk. With this incident, I completely took off QualityInn from my list of hotels for future stay. After the fact I went to google and checked the reviews and found similar feedback from many customers. I hope hotel management takes necessary steps to address these concerns.

The lighting in the room was dim. Although conveniently located near the airport planes did not disturb us.

The morning breakfast was not what was shown in the pictures and the bathroom was really dirty and damaged.

Carpet was dirty, old, and torn. Bathroom was old and corners dirty. However, it was quiet and beds were comfortable. Staff was helpful and accommodating. Would not stay here again.