Kurza
2 stycznia 2025 r.
The hotel is really beautiful, the rooms are spacious, very clean, integrated with Alexa and has a very nice projector TV. It is close to many restaurants and shops.
However, management needs to improve drastically. First of all, breakfast was super weak. It has a limited selection and looks like it was last night’s leftovers. No coffee at all. It was disappointing for such a big and pricy hotel.
Secondly, Reception looks like a bunch of teenagers who are hanging out in the reception area for pocket money during a Summer vacation. They don’t understand a simple question (translated to Chinese) such as “can you order us a taxi” and does not convey a message to House Cleaning. We asked in Chinese to not disturb us in the room and no need to clean the room, and still someone walked into our room. It is a problem that there is not a “Do not disturb” sign in the room but this in unacceptable to walk in and disturb us after clearly asking not to.
Thirdly, smoking inside the lobby seems to be allowed by employees.
The hotel has potential since it’s a unique design and clearly a lot of money was invested but this weak management ruins it.
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