Gran Melia Chengdu

Never stayed at any Gran Melia hotels before so wanted to give it a shot for its high reputation. One word. Exceptional. The hotel is so beautiful and stunning with smell of osmanthus tree as soon as you walk out. Room is new, clean and full of amenities. With nice balcony area. Bed is the most comfortable bed I’ve ever slept on having stayed at so many 5 star hotels all around the world. Amazing! Service is top tier. The staff is so polite and welcoming to attend to your needs. One of the best service I’ve ever received. On mid autumn festival they gave mooncakes for free too! Food is delicious too. Lots of options with 3 restaurants for you to choose from. On my way to the airport I left a shirt in the closet and they offered to send it back to me for free! Such amazing service I will definitely be coming back here again and again! Thank you gran melia for your amazing hospitality and kind actions!

Absolutely stunning experience at Gran Melia Hotel in Chengdu! From the moment we arrived, the staff's warm welcome and impeccable service made us feel like royalty. The luxurious and well-appointed rooms provided a perfect blend of comfort and elegance. The hotel's facilities, including the spa and fitness center, were top-notch and added to our relaxation. Dining at their restaurants was a culinary delight, offering a variety of delectable dishes that catered to different palates. The central location of the hotel made it convenient for us to explore the city's attractions. Without a doubt, Gran Melia Hotel exceeded our expectations and made our stay in Chengdu truly unforgettable. We can't wait to return for another exceptional stay!

Lovely hotel, very attentive staff, beautiful location. Perfect for a single like me.

Excellent service from check-in to check-out. Credits to Clouds, who is the manager of the executive suites floor, and Nancy, who oversees the front desk. Location is not in city centre, but precisely what i like about this hotel. Sitting right next to one of the main recreation parks in Chengdu, with access to main highways within minutes of drive. Could be slightly difficult to hail a ride during rush hours, but otherwise all fine. 20mins ish back to Chengdu down town without traffic. Brand new building, and hygiene is well maintained (they even called to ask do i need my room cleaned while i was away as i have turned on the no disturb signal light). A bit of leakage from the the shower with water flowing into the toilet area, but this is a minor issue. Amenities were great, especially the balcony. Customers attracted to the hotel are well behaved and quiet, providing a relaxing ambience to the hotel. One recommendation however, would be great if we can have a proper bar area, ideally next to the nice garden, providing light food, easy drinks such as beers and cocktails. Will definitely return and recommend to friends and family.

這個酒店來了很多次，之前也住過，平時也經常來喝下午茶，因為離家近，更重要的是可以帶狗狗！所以基本上每個月都來，這次又訂了套房，行政酒廊的小蔣很熱情，從訂房開始安排房間配備，狗狗用具，小童用品，喝茶，黃昏小食，還有早餐，都熱情接待，，孩子起得晚，行政酒廊的早餐也延遲了一兒收餐，還和另一個酒店的美女幫忙給孩子拿了很多好吃的擺在桌子上，孩子吃得很開心。退房還幫忙拿行李，送到車上，服務確實好，孩子都説，你一定要給阿姨寫好評哦！我説那肯定呀……隨便選了幾張，兩次入住同一房型的照片

回到家休整了快一個星期，才攢夠力氣來寫評論。帶孩子出行實在是太累了，但慶幸當初我選的這家酒店超出預期，尤其是我們遭遇了5月4號深圳暴雨航班數次被取消的情況，幸而是在盛美利亞，Ada和她的團隊盡心盡力的安排，讓我們能夠安心度過在成都滯留的一天。 我平時是一個極其不愛評價的人，遇到好評送東西這種從來都是拒絕的。但是這次特意來寫下評價，不僅是因為Ada和她的姐妹們的服務實在讓人稱讚，而且也想不吝推薦給帶孩子出行的家長們，這實在是一個低調的寶藏酒店。 入住前一天的下午，就接到Ada打的電話，詳細詢問了這次出行的情況，對小朋友的情況特別關注，瞭解年齡、喜好、需求，而且主動做了很多歡迎準備，像床圍、嬰兒床、用品這些都不用多言。當時我們在另外一家度假酒店，人特別特別多，當即被Ada的主動服務所感動，決定第二天就早點換酒店。 和Ada交換了微信，入住前後一直都在溝通，任何需要隨時響應。入住期間，酒店的大環境已經讓我非常滿意了，園林式的酒店，本身就是小寶寶撒歡的好去處。酒店旁就是錦城湖公園，我們每天下午睡醒了、酒廊吃過水果，就去湖邊散步，看到很多當地人喜歡來這裏呢。當初聽朋友推薦訂了盛仕紅閣的房型，朋友説服務超值，果不其然。所有的服務積極又主動，我們家兩個小朋友很快就跟姐姐們熟悉起來，每天像在自家餐廳一樣閑庭信步。 餐廳的餐飲也是相當能打。因為是西班牙品牌，在普通的自助餐和西餐裏也能看到西班牙特色，比如早餐就有西班牙油條可以體驗。而它們的西班牙餐廳也是城中很出名的，我們這次安排了一頓晚餐，瞬間被驚艷。雖然看起來訂價比較高，雙人套餐798元，但是品種豐富、食材新鮮，而且口味調製得很好，非常值得推薦。我説，口味甚至超過了在深圳我很喜歡的一家頂奢酒店的出品，畢竟那家是偏Tapas，而盛美利亞的是一個正經的餐廳，選擇性更廣。 這家酒店實在是住的太滿意了，我和先生一致認為是我們住過這麼多家酒店裡，親子和酒廊的天花板。這裏的親子服務的質量並不是體現在小童玩具、活動的豐富度上（當然他們該有的也有），而是體現在服務的細膩程度和用心程度上，衹有經歷過的才能感受吧。這個酒店我一邊住一邊誇，在跟朋友的聊天裏誇讚無數，隨手截了幾張圖。 離開的時候，小朋友説，我不捨得走，我還想在這裏。酒廊姐姐説，歡迎你下次再回來呀。小朋友就説，好的，我下次來要住一百天！ 再會了呀，我喜歡的城市和喜歡的酒店。後會有期。

咋説了，帶起兩個娃娃總枱開房間不幫我提行李，喊多拿一套小黃鴨洗漱套裝，不高不興樣子，（最後拿了），訂房的時候，問帶寶寶游泳需要準備什麼，酒店説衹要住店就免費，開好房説必須要游泳帽，問了酒店怎麼賣的，好像189一個，三個人差不多600，我想説用一次沒必要買，就上樓問一個經理樣子的女生，她説酒店不是有賣嗎？我説貴了，我外面買。我看的清清楚楚她皮笑肉不笑的笑了下，説附近不清楚哪裡有賣的，我去！！！最最最關鍵的是晚上10點半，我剛剛把兩個娃娃哄睡着，酒店大廳有人吵架把寶寶鬧醒，我趕快給總枱打電話喊小聲，還有等會別打來，我怕電話聲音大，過了會哄睡著了，總枱給我打來説不好意思正在處理，我謝謝你，鈴聲又給我鬧醒，不能回想了，這個五星酒店！但是第二天走有人幫我開電梯，後來有個經理給我打電話聽了我的訴苦心裏好受多了，咋形容呢？反正住了那麼久星級酒店，那個晚上一直讓我神經緊綳

第四次入住盛美利亞了，每次都很滿意，這次選了套房…全新的體驗，印象最深刻的還是小姐姐們貼心服務…特別感謝3號樓的蔣玲和張麗麗兩位小姐姐，細心温柔貼心…讓這次的旅程加分不少。下次首選盛美利亞👍👍👍

酒店不錯，房間也很好，衹是房間裏有一點淡淡的味道，需要開空調，其他不錯，早餐很豐富，味道也不錯。游泳池很大，桑拿也很好。衣服洗的也很快。唯一差的是開會時會議室外有人在室內抽煙，酒店完全不管，實在是體驗很差。