Gran Melia Chengdu

Simply immaculate service, extremely spacious clean and well kept rooms. We stayed for a week and used the gym, swimming pool, breakfast and dinner at the restaurant, walked around the lake after dinner. Very pleased with our stay, will not hesitate to stay again.

1. Service - was very good all round from housekeeping to F & B , concierge and front desk/ reception. 2.Facilities - the swimming pool and changing rooms were clean and well maintained. Did not use the steam and sauna rooms. 3. The food could have been more tasty and not hot or kept hot. The variety of food for the breakfast buffet was a good spread. The Chinese Restaurant was ok but lacked options for smaller parties/single diner. All day menu at the cafe did not have many dishes offered on the menu such as char koay teow, Thai food etc. 4. The whole hotel may appear to be spread out from the photos but as a resident, I happily found out that all the buildings were all seamlessly connected and within short walking distances from each other.. 5.I found the front office managers namely Nancy, Karry and Vivien to be excellent service providers who went out of their way to assist me in booking tickets, advising on attractions such as the Panda Research Center and booking taxis for me and my wife. They really made my stay in Chengdu very enjoyable!

Never stayed at any Gran Melia hotels before so wanted to give it a shot for its high reputation. One word. Exceptional. The hotel is so beautiful and stunning with smell of osmanthus tree as soon as you walk out. Room is new, clean and full of amenities. With nice balcony area. Bed is the most comfortable bed I’ve ever slept on having stayed at so many 5 star hotels all around the world. Amazing! Service is top tier. The staff is so polite and welcoming to attend to your needs. One of the best service I’ve ever received. On mid autumn festival they gave mooncakes for free too! Food is delicious too. Lots of options with 3 restaurants for you to choose from. On my way to the airport I left a shirt in the closet and they offered to send it back to me for free! Such amazing service I will definitely be coming back here again and again! Thank you gran melia for your amazing hospitality and kind actions!

Absolutely stunning experience at Gran Melia Hotel in Chengdu! From the moment we arrived, the staff's warm welcome and impeccable service made us feel like royalty. The luxurious and well-appointed rooms provided a perfect blend of comfort and elegance. The hotel's facilities, including the spa and fitness center, were top-notch and added to our relaxation. Dining at their restaurants was a culinary delight, offering a variety of delectable dishes that catered to different palates. The central location of the hotel made it convenient for us to explore the city's attractions. Without a doubt, Gran Melia Hotel exceeded our expectations and made our stay in Chengdu truly unforgettable. We can't wait to return for another exceptional stay!

Lovely hotel, very attentive staff, beautiful location. Perfect for a single like me.

Excellent service from check-in to check-out. Credits to Clouds, who is the manager of the executive suites floor, and Nancy, who oversees the front desk. Location is not in city centre, but precisely what i like about this hotel. Sitting right next to one of the main recreation parks in Chengdu, with access to main highways within minutes of drive. Could be slightly difficult to hail a ride during rush hours, but otherwise all fine. 20mins ish back to Chengdu down town without traffic. Brand new building, and hygiene is well maintained (they even called to ask do i need my room cleaned while i was away as i have turned on the no disturb signal light). A bit of leakage from the the shower with water flowing into the toilet area, but this is a minor issue. Amenities were great, especially the balcony. Customers attracted to the hotel are well behaved and quiet, providing a relaxing ambience to the hotel. One recommendation however, would be great if we can have a proper bar area, ideally next to the nice garden, providing light food, easy drinks such as beers and cocktails. Will definitely return and recommend to friends and family.

這個酒店來了很多次，之前也住過，平時也經常來喝下午茶，因為離家近，更重要的是可以帶狗狗！所以基本上每個月都來，這次又訂了套房，行政酒廊的小蔣很熱情，從訂房開始安排房間配備，狗狗用具，小童用品，喝茶，黃昏小食，還有早餐，都熱情接待，，孩子起得晚，行政酒廊的早餐也延遲了一兒收餐，還和另一個酒店的美女幫忙給孩子拿了很多好吃的擺在桌子上，孩子吃得很開心。退房還幫忙拿行李，送到車上，服務確實好，孩子都説，你一定要給阿姨寫好評哦！我説那肯定呀……隨便選了幾張，兩次入住同一房型的照片

盛美利亞是我最喜歡的酒店，作為成都本地的，也忍不住偶爾去住住，酒店不僅環境優美，鬧中取靜，旁邊還有錦城湖公園，所以空氣也不錯，很適合早上和晚上在公園裡散步。朋友來成都，我基本推薦的這家酒店。酒店工作人員態度都挺好，特別是前台一位美女知道我的生日，還特意把房間佈置了一下，非常人性化。

硬件沒的説，綠化非常好……房間安靜，早餐也很豐富……就是服務整體來説是真的很不好，非常不穩定……門迎，前台，客房，餐廳等等 酒店也住過不少，就服務這塊就停留在二三百塊錢酒店的水準，甚至都不到……初到酒店司機拿下行李箱，門口服務人員沒搭理，連話都沒有説，進到大廳辦理入住，還得我得主動説句你好，辦理完入住也沒有人帶到房間，走到三分之一就給我提醒怎麼走，注意幾號樓……明明旁邊櫃枱有三個女的，這邊讓帶客人進房間，三個就是沒一人搭理，這是一家星級酒店該有的服務水準嗎？平時走到酒店碰見所有的服務人員沒有一個主動打招呼的，住過最無語的一家掛牌豪華型酒店……房間配套了冰箱，裏面空空如也。 不得不説，酒店的綠化，環境，硬件，衞生還是可以的，就是服務真的很掉分非常掉分