Gran Melia Chengdu

1. Service - was very good all round from housekeeping to F & B , concierge and front desk/ reception. 2.Facilities - the swimming pool and changing rooms were clean and well maintained. Did not use the steam and sauna rooms. 3. The food could have been more tasty and not hot or kept hot. The variety of food for the breakfast buffet was a good spread. The Chinese Restaurant was ok but lacked options for smaller parties/single diner. All day menu at the cafe did not have many dishes offered on the menu such as char koay teow, Thai food etc. 4. The whole hotel may appear to be spread out from the photos but as a resident, I happily found out that all the buildings were all seamlessly connected and within short walking distances from each other.. 5.I found the front office managers namely Nancy, Karry and Vivien to be excellent service providers who went out of their way to assist me in booking tickets, advising on attractions such as the Panda Research Center and booking taxis for me and my wife. They really made my stay in Chengdu very enjoyable!

Never stayed at any Gran Melia hotels before so wanted to give it a shot for its high reputation. One word. Exceptional. The hotel is so beautiful and stunning with smell of osmanthus tree as soon as you walk out. Room is new, clean and full of amenities. With nice balcony area. Bed is the most comfortable bed I’ve ever slept on having stayed at so many 5 star hotels all around the world. Amazing! Service is top tier. The staff is so polite and welcoming to attend to your needs. One of the best service I’ve ever received. On mid autumn festival they gave mooncakes for free too! Food is delicious too. Lots of options with 3 restaurants for you to choose from. On my way to the airport I left a shirt in the closet and they offered to send it back to me for free! Such amazing service I will definitely be coming back here again and again! Thank you gran melia for your amazing hospitality and kind actions!

Absolutely stunning experience at Gran Melia Hotel in Chengdu! From the moment we arrived, the staff's warm welcome and impeccable service made us feel like royalty. The luxurious and well-appointed rooms provided a perfect blend of comfort and elegance. The hotel's facilities, including the spa and fitness center, were top-notch and added to our relaxation. Dining at their restaurants was a culinary delight, offering a variety of delectable dishes that catered to different palates. The central location of the hotel made it convenient for us to explore the city's attractions. Without a doubt, Gran Melia Hotel exceeded our expectations and made our stay in Chengdu truly unforgettable. We can't wait to return for another exceptional stay!

Lovely hotel, very attentive staff, beautiful location. Perfect for a single like me.

Excellent service from check-in to check-out. Credits to Clouds, who is the manager of the executive suites floor, and Nancy, who oversees the front desk. Location is not in city centre, but precisely what i like about this hotel. Sitting right next to one of the main recreation parks in Chengdu, with access to main highways within minutes of drive. Could be slightly difficult to hail a ride during rush hours, but otherwise all fine. 20mins ish back to Chengdu down town without traffic. Brand new building, and hygiene is well maintained (they even called to ask do i need my room cleaned while i was away as i have turned on the no disturb signal light). A bit of leakage from the the shower with water flowing into the toilet area, but this is a minor issue. Amenities were great, especially the balcony. Customers attracted to the hotel are well behaved and quiet, providing a relaxing ambience to the hotel. One recommendation however, would be great if we can have a proper bar area, ideally next to the nice garden, providing light food, easy drinks such as beers and cocktails. Will definitely return and recommend to friends and family.

這個酒店來了很多次，之前也住過，平時也經常來喝下午茶，因為離家近，更重要的是可以帶狗狗！所以基本上每個月都來，這次又訂了套房，行政酒廊的小蔣很熱情，從訂房開始安排房間配備，狗狗用具，小童用品，喝茶，黃昏小食，還有早餐，都熱情接待，，孩子起得晚，行政酒廊的早餐也延遲了一兒收餐，還和另一個酒店的美女幫忙給孩子拿了很多好吃的擺在桌子上，孩子吃得很開心。退房還幫忙拿行李，送到車上，服務確實好，孩子都説，你一定要給阿姨寫好評哦！我説那肯定呀……隨便選了幾張，兩次入住同一房型的照片

盛美利亞是我最喜歡的酒店，作為成都本地的，也忍不住偶爾去住住，酒店不僅環境優美，鬧中取靜，旁邊還有錦城湖公園，所以空氣也不錯，很適合早上和晚上在公園裡散步。朋友來成都，我基本推薦的這家酒店。酒店工作人員態度都挺好，特別是前台一位美女知道我的生日，還特意把房間佈置了一下，非常人性化。

硬件沒的説，綠化非常好……房間安靜，早餐也很豐富……就是服務整體來説是真的很不好，非常不穩定……門迎，前台，客房，餐廳等等 酒店也住過不少，就服務這塊就停留在二三百塊錢酒店的水準，甚至都不到……初到酒店司機拿下行李箱，門口服務人員沒搭理，連話都沒有説，進到大廳辦理入住，還得我得主動説句你好，辦理完入住也沒有人帶到房間，走到三分之一就給我提醒怎麼走，注意幾號樓……明明旁邊櫃枱有三個女的，這邊讓帶客人進房間，三個就是沒一人搭理，這是一家星級酒店該有的服務水準嗎？平時走到酒店碰見所有的服務人員沒有一個主動打招呼的，住過最無語的一家掛牌豪華型酒店……房間配套了冰箱，裏面空空如也。 不得不説，酒店的綠化，環境，硬件，衞生還是可以的，就是服務真的很掉分非常掉分

回到家休整了快一個星期，才攢夠力氣來寫評論。帶孩子出行實在是太累了，但慶幸當初我選的這家酒店超出預期，尤其是我們遭遇了5月4號深圳暴雨航班數次被取消的情況，幸而是在盛美利亞，Ada和她的團隊盡心盡力的安排，讓我們能夠安心度過在成都滯留的一天。 我平時是一個極其不愛評價的人，遇到好評送東西這種從來都是拒絕的。但是這次特意來寫下評價，不僅是因為Ada和她的姐妹們的服務實在讓人稱讚，而且也想不吝推薦給帶孩子出行的家長們，這實在是一個低調的寶藏酒店。 入住前一天的下午，就接到Ada打的電話，詳細詢問了這次出行的情況，對小朋友的情況特別關注，瞭解年齡、喜好、需求，而且主動做了很多歡迎準備，像床圍、嬰兒床、用品這些都不用多言。當時我們在另外一家度假酒店，人特別特別多，當即被Ada的主動服務所感動，決定第二天就早點換酒店。 和Ada交換了微信，入住前後一直都在溝通，任何需要隨時響應。入住期間，酒店的大環境已經讓我非常滿意了，園林式的酒店，本身就是小寶寶撒歡的好去處。酒店旁就是錦城湖公園，我們每天下午睡醒了、酒廊吃過水果，就去湖邊散步，看到很多當地人喜歡來這裏呢。當初聽朋友推薦訂了盛仕紅閣的房型，朋友説服務超值，果不其然。所有的服務積極又主動，我們家兩個小朋友很快就跟姐姐們熟悉起來，每天像在自家餐廳一樣閑庭信步。 餐廳的餐飲也是相當能打。因為是西班牙品牌，在普通的自助餐和西餐裏也能看到西班牙特色，比如早餐就有西班牙油條可以體驗。而它們的西班牙餐廳也是城中很出名的，我們這次安排了一頓晚餐，瞬間被驚艷。雖然看起來訂價比較高，雙人套餐798元，但是品種豐富、食材新鮮，而且口味調製得很好，非常值得推薦。我説，口味甚至超過了在深圳我很喜歡的一家頂奢酒店的出品，畢竟那家是偏Tapas，而盛美利亞的是一個正經的餐廳，選擇性更廣。 這家酒店實在是住的太滿意了，我和先生一致認為是我們住過這麼多家酒店裡，親子和酒廊的天花板。這裏的親子服務的質量並不是體現在小童玩具、活動的豐富度上（當然他們該有的也有），而是體現在服務的細膩程度和用心程度上，衹有經歷過的才能感受吧。這個酒店我一邊住一邊誇，在跟朋友的聊天裏誇讚無數，隨手截了幾張圖。 離開的時候，小朋友説，我不捨得走，我還想在這裏。酒廊姐姐説，歡迎你下次再回來呀。小朋友就説，好的，我下次來要住一百天！ 再會了呀，我喜歡的城市和喜歡的酒店。後會有期。