Island Resort

I DO NOT RECOMMEND THIS OLDER HOTEL. Does have a good view, however our room smelled of mold and my wife's clothes later smelled due to this AC mildew. There's no customer service here as well, we had an issue with two ladies, one at the front desk and one whom worked in the breakfast kitchen were very rude and disrespectful to my wife and family. (I've worked at the Hilton in Miami for 5 years and a luxury condo in Miami for many years after.) I never have seen such disrespect to a paying customers (we paid over $1,600 for six nights) My wife and I were looking forward to enjoying the Cardio Gym/Jacuzzi as advertised. However getting the key to access this so called Cardio Gym was extremely difficult and can be done apparently only after 4pm with some luck. We only went 2-3 times and both times the Jacuzzi/Cardio room was already occupied by this kitchen cook lady employee. lol yea imagine. When I was in the gym the night before our vacation was over This kitchen employee came into the gym and asked when I was going to be done using the cardio bike. She acted very disrespectful as she did one morning at breakfast where my family had interacted with her as she snapped at us. I was in the cardio room for only 30 minutes. So after a few minutes I went to the front desk to see what the issue was and speak to a manager. I waited until the lady at the front desk was free, as she saw me waiting in line she barked at me after I asked to speak to a manager, she said "she would deal with me later" in front of other customers like I'm an animal lol. Just unbelievable rude and inconsiderate people. Finally I did speak to the owner/manager the next day and sent her an email to see what the problem was with the exercise room and front desk talking down to my wife and I. I see why the front desk doesn't care, the owner gave us the same disrespect blaming it all on us and OUR attitude. I guess they don't like people calling them out for this treatment. Unbelievable! We have stayed at many hotels in different countries as well and this was the worst customer service/employees we have ever seen. My wife and I were polite with them but they started raising their voices at us. I would not have written this if they didn't get all disrespectful and nasty with us and say something like I'm sorry from the start it was some issue. But they dragged us in the dirt wanting to argue all day. We felt like we had too because I'm sure they're doing this to others.

I really like this hotel! My rating of very good is just being honest with anyone who reads this review. The hotel is a tad dated. Some people might not like that. By dated I mean that some of the more modern hotels have amenities like phone chargers built into the outlets, key cards for the doors instead of an actual key and newer furniture. These aren’t issues for us. We are the type of couple that doesn’t need these kinds of things. We just improvise, adapt and overcome as needed. My wife and I have stayed here a couple of times over the years when it has just been the two of us. We come in October, usually for our wedding anniversary and or the Oyster Festival. These two events tend coincide with the first weekend of the month. Overall, the rooms are clean, and well maintained and the staff is friendly and helpful. The price is very reasonable and the location is perfect. We can walk, bike or drive from here be anyway on the island relatively quickly. If you like breakfast, this is the only hotel I have ever stayed in that has, what I would consider to be a really “free” breakfast with real food and as much coffee as I can drink! Overall, for us at least, this is an EXCELLENT place to stay for a couple of days.

This was our fist visit to Chincoteague/Assateague. The Island Resort was spotless and everyone from the front desk to the service people were very friendly. Within walking distance of downtown with lots of shopping & restaurants. Very comfortable rooms. Free breakfast was nice. We plan to stay there again soon and highly recommend.

The hotel was nice, clean And had many amenities. An indoor and outdoor pool. A gym and breakfast every morning in the breakfast House. The location was good. And the staff was friendly and helpful.

We really enjoyed our 3 night stay here. My husband, myself, and our 8 year old loved the property. The room and grounds were clean and well maintained, staff was pleasant, and the included breakfast made for an easy start to the day. The grounds are pretty and my son enjoyed the little garden and waterfall area. The pool was great and we swam several times. The location is good as well - it’s an easy walk to the shops and ice cream places. And you can’t beat the view from the room!

We stayed four nights on our first visit to Chincoteague. Our room had a wonderful western view over the marsh & bay with gorgeous sunsets. The Inn is centrally located by the causeway to the mainland putting it an easy walk or quick drive to all that the island offers. The grounds are well maintained & the outdoor pool looked inviting but it was too cool to use it. The room was large & clean. However, the room needs upgrading--we were disappointed to see that there were stains on the sofa, carpet & blanket.

The resort is an older resort but it has been updated and is well maintained. Room was clean and AC worked well. Views from the balcony were wonderful. The continental breakfast was so/so but better than a grab and go situation. Recommend the waffles. The resort is a short walk to the Main Street area. Staff were friendly as well. Would definitely stay again.

Wife and I were meeting some friends for the Seafood Festival and they recommend staying here, and it is a very nice place, clean, staff is excellent, right on the water so you can look out your balcony and get some great views, we stayed on the 2nd floor, and was nice and quiet, room was clean and plenty of room, right on Main street easy to get into, breakfast is pretty decent, and the lady there was super nice! If we ever go back there we would stay here!!!