Douro Scala

It's not s 5 stars hotel as you expect. No service as should be, poor breakfast. Corridors like the one to bring to my cellar. Globally it was not bad if you expect a 3 stars hotel, excepted the price that was of a 5 stars one. Surely last time there.

I’ve never been so confused and lost in a hotel until this stay. I was unable to figure out how to find reception or my room or get anywhere! Part of the reason is because no staff member initially explained how to get to my room—taking one elevator down then going across a hallway and taking another elevator up. It’s a crazy hotel design. I felt like the hotel was understaffed during my visit. I stayed as a part of a tour group. The restaurant food was fantastic. The presentation was beautiful. Don’t skip dessert; it was fabulous. Our tour guide interpreted from Portuguese to English so we did not have the problems with the staff members as other reviewers have mentioned. Breakfast lay out was very nice. The grounds are beautiful. My room overlooked the valley and the pool. It had a small balcony. I opened the sliding glass door in the morning, and I listen to the sounds of birds. It was very calm and peaceful. The Jacuzzi was not heated. That was a big disappointment. The indoor pool was a great warm temperature – it might’ve been warmer than the Jacuzzi. The interior pool area is all black, and it is difficult to swim for exercise because you can’t see when the wall is coming up. It feels like you’re in a burnt out building. I don’t know why they selected that color scheme. It is very dark. The gym was very minimal with only a few pieces of equipment. See my photo. There is a small museum on the grounds but it’s all in Portuguese. All the television channels were in Portuguese. The Internet worked well. As others have mentioned, the room layout is very odd. It is always damp because your shower and bathtub are kind of near the bed with no separation. I did not see any mold in my room as other reviewers reported. The room was large but a big portion was unusable at the entrance separated by a wooden slat wall. There is no reading light above the bed so reading before sleep is impossible. There is no make up mirror, and the hairdryer is a basic model, which takes a very long time to actually dry your hair. There were no areas to hang your bathing suit to dry . This was extremely frustrating since the hotel has two pools. I wasn’t here long enough to go exploring, but I could see an old church up the hill. This hotel is OK for one or two nights if you get a good rate.

Espaço para puro descanso e carregar de baterias. Um espaço idílico que merece uma visita. Preciso ter bom sentido do orientação dentro do hotel, pois, o caminho para os quartos é por vezes um labirinto. Staff super atencioso e pronto para ajudar.

Excelente hotel. Realço a limpeza, simpatia, amabilidade e profissionalismo de todos os funcionários. Tambem a decoração de muito bom gosto e qualidade, com quartos com uma area generosa, uma disposicao sui generis, mas muito muito funcional e excelente vista.

Wir sind schon mehrmals im Douro Scala gewesen. Leider hat uns der letzte Besuch sehr enttäuscht. Beim Empfang fühlten wir uns nicht wirklich willkommen. Das Zimmer war wie erwartet, doch das Abendessen war weit entfernt vom früher Erlebten: das bestellte Wasser kam nicht, die Preise im Vergleich zu vor einem Jahr teilweise massiv höher (Wein: + 20 %), lange Wartezeit … schade! Fazit: Wir werden uns für die nächste Reise in die Region eine andere Unterkunft suchen.

O Hotel não tem serviços compatíveis com um 5 estrelas…não atendem o telefone quando se liga do quarto para a recepção e o pequeno-almoço é servido numa sala de eventos com mobília espartana, sendo fraco na variedade e na qualidade. Os dois colaboradores que vimos tinham um ar desleixado e não houve sequer controle de entrada no espaço. Durante a estadia este fim-de-semana, o tempo esteve excelente e aproveitámos a piscina, sem chapéus de sol, sem bar a funcionar para pedir uma água ou café…o hotel não tem pessoal para prestar um serviço com um mínimo de qualidade. O hotel carece de indicações para evitar que os clientes se percam nos corredores labirínticos. Limpeza e manutenção dos espaços comuns deixam a desejar. Valeu o SPA e a massagem. Fiz estes reparos aquando do check-out e obtive um encolher de ombros como resposta. Não houve o mínimo cuidado em tentar reparar as situações relatadas. Uma decepção, o que é de lamentar num espaço com tanto potencial e tão bonito!