Odkryj pobyt w mieście Armacao Dos Buzios

The hotel is older and a little run down but the rooms are fine. All rooms have beds for four people. If you book a room with sea views, the views are superb, including sunsets. Breakfast is ok. Staff is friendly but has limited English language knowledge. The hotel is a 30 minutes’ walk (downhill in one direction and uphill in the other) from downtown where most restaurants and shops are. An Uber ride (very cheap) is recommended. Wifi in the rooms was hardly working.

Lugar hermoso, linda vista, todos muuuy amables todos, realmente el lugar nos encantó...rico desayuno, comida, y los tragos ...todo, en pleno centro, pero muy tranquilo. Esta al lado de todos los restaurantes, y caminando a todas las playas...El ambiente es muy relajado. Vale la pena a mil

Great location and beautiful grounds. Service good overall. A few services issues at times - slow response times or having to ask for request more than once. Overall stay was a good experience though.

We arrived 30 minutes prior to our checkin and the concierge told us our room wasn’t ready. No big deal. We had 2 rooms (one for my family and one for my sisters) so I gave them both our names and went for lunch. I informed them my sister would be arriving later in the day. My family went and had lunch and when we went back upstairs they said my room wasn’t ready, but my sisters was (even though I told them my sister was arriving LATER IN THE DAY). When my sister arrived we all went to our rooms and realized they were too small and asked for an upgrade. This was a mission since the same lady thought we were disputing our reservations but all we wanted was to upgrade (my sister and I are fluent Portuguese speakers, we are native to Brazil, so it was NOT a language barrier) We FINALLY upgraded and our new rooms at 4PM (3 hours after I arrived). They said the room needed to be cleaned and asked us to wait. No issue. UNTIL it was past 8:30pm and our room was STILL not ready and we had 3 kids in our party that needed to go to bed. At this point we found out that THE ENTIRE RESORT HAS 1 CLEANING LADY and that was why this was taking so long. Ou rooms were only ready at 9:30PM. When we went to speak to the manager, he completely disregarded my sister and would only speak to my husband which was very sexist. He and the whole staff truly offered ZERO assistance to make anything better, and this was ALL ON THE FIRST DAY. Cherry on the cake, the bar only has 1 bottle opener and the towels are stained and old. The staff and manager are unequipped and undertrained. Terrible experience.

Third time here... and they keep improving and surprising me and my family beyond imagination, for sure a world-class hotel filled with unique experiences, exceptional staff, and the restaurants are REALLY AMAZING !! Shootout to The Jul's and the brand-new Sushi 11 with a beautiful golf course view, everything is impeccable.. Just perfect, the sea , the food, the activities, the gym, the spa and so on... a place to forget the world and be happy with the ones we love most ! Thank you guys ! See you soon for the 4th one

The hotel was very good with excellent service.I had booked the standard four-quad, but when we arrived there, we realized the air conditioning was quite noisy and the room was smelling of mopho. I talked to the reception and we were quickly exchanged for the four-sized comfort, this with a split air conditioning, quiet and the very comfortable room, chalé. I recommend to families, but with attention to the type of room because of the small problem mentioned above.

The room is very good, comfortable, clean and has a wonderful view! Improvement points: I made the order of a nice filet with a paddy sweet and was very bad. The breakfast is honest, tasty. 2) SPA. I know it is a third-party company, but the care needs to improve tb. I asked for a massage via WhatsApp and the massage therapists did not respond in any way. I had to ask for the guest's reception to get in touch with the SPA. When they arrived at the massage, the officials were massaging each other, so they didn't listen to me and, to complete a constraint, I passed a constraint when they charged me the massage, even I informed that I would pay as soon as they finished. the service. bad experience.

Once again, the Serena Hotel has surprised us for the service and quality of service! We stay in a huge and very comfortable room!!! Without talking about staff education and a beautiful breakfast!!! I always indicate!!! When we get back to the dive, we will certainly host here!! And now it will be with our baby that is already coming!!!