Odkryj pobyt w mieście Aruja

Escolhi este hotel por ser da rede IBIS, mas ledo engano, nada a reclamar do check in, foi ótimo atendimento, mas ao voltar do trabalho após um dia exaustivo, encontro o quarto sem toalhas no banheiro, ligo para a recepção e falam para ir buscar, depois como perto do hotel não tem muito opção de restaurantes, pedi um jantar, se arrependimento matasse, estava horrível, não consegui comer. Como tinha que estender minha estadia, falei com o recepcionista da noite e ele me disse que faria a mesma tarifa que eu tinha, seriam mais dois dias, (depois confirmaria minha extensão pois precisava de aprovação), na manha seguinte fui renovar minha estadia, e a recepcionista me cobrou uma nova tarifa, disse que a noite o recepcionista havia me feito outro valor, ela disse que era o valor que tinha passado e nada poderia ser feito. Sai do hotel e fui procurar um outro hotel nas proximidades, achei um novo hotel, mais simples, mas muito melhor que o IBIS Aruja, não volto mais para esse hotel .

All right. 🆗

Advanced equipment, smoking area, good service attitude, clean and tidy, beautiful environment, we are very satisfied with the stay, the price is reasonable, I hope to have the opportunity to stay again next time.

Muy buen Hostel! La zona común está muy cuidada y limpia. Tienen una buena cocina donde todos pueden cocinar. Por la mañana temprano, ofrecen diferentes bebidas y comida. Mi habitación era muy satisfactoria y estaba muy limpia. Recomendaría este Hostel si estás por la zona.

Fast sleep was easy to find and the check in process was smooth. Wife and I had a 16 hour layover in São Paulo Int and really did not want to leave the airport. The accommodations were as advertised. Yes it is a cramped space, but you’re only there to sleep and prepare for the next flight. The accommodation was very clean. We were able to sleep well and take a shower in our own bathroom. Would highly recommend if you are there for a long layover.

Good morning coffee. Great service. Better care, Barbara!! Excellent price. The hotel is quiet and has restaurants nearby, it has not only a large market, but a bakery and merchandise.

This is a great hotel just 10 minutes by shuttle from GRU international airport. I spent one night in a Suite before an early morning flight and absolutely loved the hotel and my room. Staff were extremely friendly, the suite was very large and beautiful, with a very nice granite bathroom, lovely L'Occitane Agua de Coco amenities, very comfortable beds, and I will stay there again without hesitation. The hotel has a small lounge for suites (and executive floor I believe) offering breakfast (which I could not try due to my early departure) and small happy hour (gin, whisky, wine beers, soft drinks, nibbles, etc). It has a swimming pool (again could not try due to my timings), a fitness centre with sauna and hammam (note that they do not provide towels for the sauna/hammam so you need to bring one from your room. The hammam is also extremely hot). I also tried room service which was good without being excellent. I really really wanted to give that hotel 5*. The only reason why I didn't is that I got repeatedly woken up due to the room service people not being able to locate my credit card details. I gave my passport at check in (both when I did online check in and in person in the lounge) and my passport details and the next morning, reception confirmed to me that it was on file, but for some reason room service could not find it, and so they ended up calling my room repeatedly, knocking at my door etc whilst I was fast asleep (my alarm was for 5 the next morning before 27 hours of flying, so I really wanted a good early night), even after I explained repeatedly that 1) I had given my cc details and 2) in any case, if they could not locate them, they could absolutely leave the bill at reception and I would pay the next morning (I was asleep and really didn't want to wake up and dress just to resolve a bureaucratic failure on the hotel's side). This felt frankly unpleasant, and whilst I do not want to blame the person who did it personally as I am sure that they were just following their procedures, this made me feel unwelcome (unlike everything else I experienced in that precisely very welcoming hotel) and I had precisely chosen that hotel to be able to sleep so being woken up several times really killed the point. I really think that this should have been handled better (I am also a frequent guest with that chain and they have all my details so it's not as though I was going to run away like a criminal to not pay a BRL120 bill!) But again, apart from that slightly sour experience, everything else was 5* and I am hoping that this was a one off and that next time, I won't experience similar incidents again.