Odkryj pobyt w mieście Salvador

São tantos problemas que não sei nem por onde começar. Que tal o armário lotado de cupins? Ou poderia falar do cheiro de água sanitária no quarto. Ou a roupa de cama e de banho de péssima qualidade. Ou ainda, a falta de estrutura generalizada e um elevador mal pensado e lento que torna quase impossível chegar e sair. Demora tanto que desanima e, quando chega, chega lotado. Também posso falar do café da manhã horrível e não estou falando somente da comida, mas da falta de noção do hotel de permitir uma desmontagem de evento com passagem de estruturas pesadas pelo meio dos hóspedes que estavam comendo. A falta de limpeza diária nos quartos foi avisada que estava suspensa, mas a limpeza dos corredores e do resto do hotel também? A localização, que deveria ser o ponto alto, acaba sendo um transtorno durante o Carnaval. Barulho extremo e se fosse só por causa dos eventos da rua, tudo bem, mas hóspedes sem educação e às vezes até o próprio staff do hotel pioram tudo. O hotel está velho, precisa de reforma urgente, renovação dos banheiros, da recepção, das cabeceiras de cama e armários. Caro demais para o que oferece.

Very cozy and friendly hotel atmosphere..Service was professional, friendly and caring for all our needs. Travelled wih my husband on vacation. Room was cleanned everyday, room service was attentive to our requests, only the cleanliness of bathroom lacked attention. Air conditioning, being a beach front summer hotel, worked perfectly. Some of the employees went above and beyond their duties to help our staying feel like home. Mauricio at the poolbar and Gabriel - great friendly delicious tropical cocktails served. Carlos Jose at the main Hotel Restaurant did a fantastic job with a smile always. Barbara at the restaurante was exceptional. The receptionists always had a genuine friendliness way to make us happy to be back with a smile and what can we do for your staying be perfect? Trully we enjoyed once again be the guest at the facility. Will be back!

No momento da Reserva não me atentei ao fato que o quarto selecionado estava sem café da manhã incluso, visto que estava pesquisando em vários lugares ao mesmo tempo, e na pressa não revisei. Ao chegar no hotel e somente após pagar minha estadia, fui informado que teria que pagar o adicional do café da manhã (70/casal/dia). Na hora pesquisei no APP e vi que uma reserva para o mesmo período estava custando exatamente o mesmo preço que eu havia pago, mas com café da manhã incluso e perguntei ao funcionário se poderia cancelar a reserva e faze-la novamente no app para pegar o café incluso, mas isso me foi negado por um motivo muito ridículo e que eu teria que resolver com a plataforma Booking (no meio de um fds onde nada se resolve). No dia seguinte questionei outro funcionário que deu uma justificativa mais sem nexo ainda e que eu poderia perder meu dinheiro e ter que pagar por toda a reserva. Resumindo, não me ofereceram uma solução razoável para o caso, não se prontificaram a colocar um gerente ou alguém para analisar o caso, a plataforma Booking tbm não me deu resposta até hoje e eu acabei tomando café numa padaria próxima ao hotel durante 3 das 4 diárias que estivemos aí. Eu não estava pedindo nada além do que a aplicação do preço que vi no app com café para o mesmo período pois se tivéssemos que incluir 70/dia no orçamento, teríamos outras opções de hotel. O que salvou nossa experiencia nessas ferias foi que havíamos planejado ficar em duas estadias diferentes e a segunda foi ótima.

The hotel has a beach outlet, is very wide, with beautiful spaces, such as the pad and the gardens. The environment is wonderful, from the pool you see the blue sea (a little brave sea!!). The hotel is very comfortable and comfortable and is very comfortable. The room is quite simple and it would be good to re-model it, but the truth that you spend a little time in the room and that was not important for us. The attention is good and the capirinha excellent!! We would certainly return.

the hotel is very well located in safe area of salvador, 15 minutes driving to the airport, the room is very large, no coffee/ tea set in the room (probably this is the standard of brazil), the safe in the room didn't work and the receptionist had no answer for that, the staff doesn't speak english, breakfast is fairly good.

Come on, I'll give my fair and honest assessment... From the initial service of Catussaba resort I don't remember the name of the official, she, very friendly and gentle, served us super well... we arrived a little before the scheduled time and have already made us available from a room... as we were in 4 (one couple and two children) we expected the room to be ready to receive us... the bed sofa was unrecognized, we asked and soon more resolved... when I went to sleep in my bed I realized I had a screen of blood apparently and I went to watch well until Hair had... we called for the reception and asked him to exchange the bed copper for gentleness... when we returned to the room, I saw that the sleeve was no longer... apparently had changed, however, When I pulled the cover to sleep... I felt wrong because they had the job to turn the dirt copper bed... Oh, we asked three times to change the control of one of the TV or to change the batteries... we left there without anyone having solved a so simple problem... Another issue that is worth noting is that the hotel has to check urgently... on the air exhaustor of room 217... was not working! My children on the second day no longer took advantage of the hotel because they were sick and the air quality worsened the situation even more. Things that should not pass unnoticed!!!! The hotel has a varied breakfast, everything very tasty, the hot pool, the staff working in this area needs more training because one is playing the client to another... perhaps the workforce is heavy because there are few professionals for demand ( holiday). The park the children loved, the beach is beautiful! The hotel structure is very good! The night is a super pleasant climate!

What a wonderful place! From stay to service, nothing to complain. We'll be back soon!!!

The Aquarena Hotel is a well-being hotel in a well-being area, it is in front of a street and so the noise of cars may be uncomfortable. check in was delayed and confused, had already paid 50% and yet I was charged again, the proof must be sent back to healing that pend which should be in a hotel system. In addition, some rooms have no fridge, but the hotel sells water and refrigerator at the reception, the detail is for payment, it must be immediately not possible to place on the room account, or you have to pay immediately or not take it. The hotel is easy to reach, it is close to the New Source, the GPS has no problem to find. The room is very small, the bathroom idem, a bigger person would pass quite tight. The breakfast is very modest, the strong point is on the hand of the time-made tapioca. In addition, the hotel has a good cost benefit but is not one of the best.